Insurance Apprenticeship Chubb Academy - Claims Operations Rotation

Building a Better Future

Do you want to grow your career ladder without incurring tuition fees Do you want to be supported in further education and obtain an industry recognised qualification Are you interested in working with colleagues in other countries and functions to help give peace of mind to individuals and businesses alike If so then Chubb Academy might be the place for you

By learning while you earn youll gain valuable handson experience of working in a stimulating environment. With numerous opportunities to develop your skills for a longterm rewarding career joining Chubb will give you a great head start.

• Competitive salaries that grow with your experience
• Personal and professional development
• A demanding but rewarding programme
• Positions available across the UK
• A programme of attractive benefits
• Comprehensive onthejob training
• Full support towards professional qualifications
• Opportunities for a permanent position when you finish
• Offering an inclusive and supportive environment where everyone can shine.

Looking to develop your skills and career within Insurance

Chubb Apprenticeship programme is a 24month programme that provides successful applicants a unique opportunity to gain handson experience in both our claims and operations functions spending 12months in each area developing a wellrounded understanding of the insurance cycle along with a range of skills and practical experience.

Our programme is designed to equip you with the knowledge skills and behaviours you will need to build a successful career in insurance this involves 20 structured learning and 80 onthejob training (practice). Learning will focus on Chubbs Craftmanship Curriculum and technical training relevant to the insurance industry Chubb systems digital business and personal development skills.

The onthejob training will be on site in a defined Chubb UK office working with the local teams.Each job holder will have a mentor/buddy to help them navigate through professional situations in their early development.

The programme is aimed at people with minimal work experience in the Insurance sector who would like to change their career or who want to kickstart or accelerate their career.

What the role entails

Operations

Looking for a career in insurance operations Start off by building your knowledge and experience in insurance processes. You will work sidebyside with the underwriting teams to support them in delivering a highquality client service and achieve the agreed Service Level Agreements by taking ownership of the operational tasks and improving existing activities to generate better customer outcomes.

As part of your development and to support your team you will:

• Dive into the world of data entry by accurately and efficiently recording insurance risks youll also get handson experience with essential administrative tasks like organisng documents and keeping an eye on the mailbox all while learning to navigate company policies and regulations.
• Get involved in key Underwriting Assistant tasks such as managing bookings preparing policy documents and processing endorsements.

Your role will also involve identifying and implementing improvements in operational processes within the insurance sector ensuring we optimise efficiency and minimise risks. By learning about continuous improvement methodologies you will be empowered to suggest innovative solutions that enhance workflow and reduce bottlenecks.

Youll work right in the heart of our business interacting daily with diverse teams across the company that assist in the underwriting process.

Claims

Ever wondered what happens before a court case is heard or after the sirens stop and everyone goes home If you are looking for an exciting career where you will have the chance to work with people from all over the globe then an Apprenticeship in Claims might be for you.

As part of your development and to ensure that claims are handled efficiently in line with standards and procedures you will:

• Assist your line manager with a variety of tasks and support the team in carrying out and delivering the claims proposition and strategy in partnership with other internal and external stakeholders whilst also displaying Chubb values.
• Work collaboratively within the claims team understand and work to practice guidelines to deliver customer and broker satisfaction that exceeds expectations.
• Develop skills and capabilities and drive to pursue a career in Insurance Claims.

What we offer

In addition to the Certificate for Customer Services in the Financial Services Sector at SCQF Level 6 you will work towards your Certificate in Insurance (Cert CII).

Chubb provides a broad range of on the job as well as structured learning provided by our own inhouse technical experts as well as selected third parties. Apprentices will also have access to training on data analytics project management digital innovation influencing skills and leadership.

After the apprenticeship programme whats next

Once youve completed your apprenticeship well support you so that you have the opportunity to find a role that best suits you. Well give you the support training and tools you need to continue to excel in whatever you choose.

Who were looking for

No Insurance experience is necessary but the position is ideally suited to people who can demonstrate:

• Minimum of 5 National 5s at grade C or above (or equivalent such as Junior Certificate in Ireland) including Mathematics & English.
• More than anything we are looking for a positive can do attitude and a willingness to learn!Being curious asking questions and a willingness to work with others to solve problems will be key to success.

Skills required for this kind of role include:

• Good written and verbal communication
• Ability to work with numerical data
• Attention to detail
• Logical practical and adaptable
• Ability to empathise and build rapport with customers
• Strong organisational skills
• Ability to work as part of a team and independently

Integrity. Client focus. Respect. Excellence. Teamwork.

Our core values dictate how we live and work. Were an ethical and honest company thats wholly committed to its clients. A business thats engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment thats collaborative and supportive.

Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues candidates clients and business partners with equality fairness and respect regardless of their age disability race religion or belief gender sexual orientation marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or longterm condition (for example dyslexia anxiety autism a mobility condition or hearing loss) and need us to make any reasonable adjustments changes or do anything differently during the recruitment process please let us know in your application or in any future discussions with our recruiters.

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