Manager Data Intelligence
Manager Data Intelligence
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$ 100000 - 135000
1 Vacancy
Job Description
How youll make an impact:
Strata offers a marketleading healthcare Finance and Data & Intelligence platform including both software and service solutions for financial analytics planning and performance that works with over 800 health systems across the country.
As a Manager within the Data & Intelligence team youll be responsible for the operational management of the team that implements and optimizes our suite of Market Solutions. You will partner directly with and provide guidance to key team members and executive stakeholders at the largest health systems in the world and work closely with peers within Strata to help position sell and deliver value to our customers.
We are looking for an experienced innovative collaborative leader to manage deliver and continue to scale the operations of our clientfacing team. The primary focal points of the role are:
- Client Services including oversight and subject matter expertise and working directly with customers through implementations and configurations 3040 of time)
- Growth Support including scoping of service offerings RFP and demo support 2030 of time)
- Strategic Initiatives including product strategy input scoping of new offerings 3040 of time)
A day in the life:
- Lead the team responsible for implementation and optimization of the Market Solutions modules; responsibilities of the team include configuring the user requirements validating functionality developing complex reports related to hospital and professional claims data building reports developing workflows and testing key features of the software.
- Apply expert knowledge of implementation and large project processes providing strategic direction making decisions and solving complex problems to move the business forward.
- The role is responsible/accountable to leading the team to support outcomes in the 3 pillars of Services:
- Customer Satisfaction: Lead the Market Solutions function to ensure we deliver a consistently high quality high touch customer experience focused on:
- Quality of the implementation focus on delivering on time/on budget
- Managing customer escalations and acting on feedback
- Team Engagement: Provide an outstanding place for the team to work and build their career
- Feedback and coaching to learn improve and advance their career
- Manage and mentor team to support ongoing growth of the team specifically strong consulting analytics and customer management skills in partnership with team development resources.
- High Performance Operations: Working with Client Service Operations manage operations within the Market Solutions team to enable Strata to achieve business objectives
- Work to schedule and match staffing with customer projects
- Monitor team capacity to achieve billable targets while managing workloads
- Partner with various teams across the organization including Product Management Sales and Operations serving as a subject matter expert on a variety of service delivery processes (RFPs project scoping product feedback project scheduling resource management etc.
- Independently handle customer escalations including but not limited to leading calls for escalation issues define/develop action plans deescalate to avoid need for senior management intervention etc.
What were looking for:
- 6 years of operational leadership in a consulting environment; preferably in healthcare and/or technology implementation
- Demonstrated competency in designing and improving processes scaling software services offerings and/or managing consulting teams
- Strong analytical and quantitative problemsolving skills with the ability to effectively communicate complex ideas and concepts effectively
- Ability to make realtime autonomous decisions when conditions change based on understanding of the context business objectives and customer needs
- Servantleader mindset with the ability to manage multiple resources across multiple locations who are working on complex projects simultaneously
- Embody a playercoach mentality leading and developing a highperforming team while actively contributing to and owning key projects to drive efficiency and results.
- Preferred:
- Understanding of healthcare billing finance functions that drive strategic financial improvement and growth processes
- Fluency with both healthcare clinical claims and remit data
Estimated Salary Range: $100000 $135000
Actual salary will be determined based on factors including but not limited to skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on role. In addition Strata provides a comprehensive benefits package including retirement benefits health and welfare benefits paid time off parental leave life and accident insurance and other voluntary and wellbeing benefits.
How we work:
The preferred location for this role is in Chicago IL or St. Louis MO. We value our people spending time together and have campuses hosting inperson events located in both cities.We are truly a hybrid environment with all team members experiencing the flexibility to work from home.
Thinking about applying
Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If youre currently reading this and hesitating to click Apply for that reason we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Should you require a reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please reach out to
Here @ Strata
Our culture is driven by our people solving problems together. We embrace learning collaboration and continuous career growth. Together we lift our customers our products our company and our community.
We believe that each of our team members unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forwardthinking organization. We foster a culture of inclusion equity and belonging regardless of race religion disability sex sexual orientation gender identity or national origin.
Our Core Values:
While we celebrate what makes each member of our team unique our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers.
- We connect with positive intent.
- We are helpful.
- We own it.
- We get better every day.
- We are humble.
Strata is committed to fair and equitable compensation practices. Fulltime roles are eligible for an annual bonus based on both individual and company performance. Find out more about Strata benefits here.
Required Experience:
Manager
Employment Type
Full Time
