Front Desk
Front Desk
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role:
Do you dream of leaving a mark in the hospitality world We value passion and that special knack for creating enchanting atmospheres more than just experience. If youve dazzled guests before were eager to hear from you!
As a front desk receptionist you will be responsible for managing the front desk greeting and assisting visitors handling incoming calls and providing administrative support across the organisation.
Youd be an excellent fit for this role if you have:
- National Senior Certificate or equivalent
- Previous experience in a similar role is preferred but not always required
- Training in administrative procedures or office management can be beneficial
- Excellent communication guest service and time management skills
- Proficiency in using office equipment (e.g. phone systems printers)
- Organisational and multitasking abilities
- Attention to detail and accuracy in administrative tasks
- Customer service orientation
- Knowledge of basic computer applications
- Ability to organise foreplan and handle stressful situations with calmness and professionalism
- A team player and a selfstarter yet able to work independently
Your roles and responsibilities:
Your primary duties will involve:
- Greeting Visitors: Welcome guests in a professional and friendly manner direct them appropriately and notify staff of visitor arrivals.
- Answering Calls: Manage incoming calls redirect them as needed take messages and provide basic information to callers.
- Administrative Support: Assist with clerical tasks such as photocopying filing data entry and managing office supplies.
- Handling Correspondence: Sort and distribute mail emails and packages and handle outgoing mail as required.
- Maintaining Reception Area: Ensure the reception area is tidy and presentable with all necessary stationery and materials stocked.
- Problem Resolution: Address inquiries and resolve issues promptly and professionally escalating when necessary.
- Attend to ad hoc requests from your manager or senior management.
What We Offer:
- A dynamic work environment where you can make a tangible impact.
- Opportunities for professional growth and development within Totalstay.
- Competitive salary commensurate with experience.
About Totalstay:
Totalstay is creating a better way for travellers to stay. We combine the bestpractice of top hotels with the flexibility and freedom of DIY travel. Everything a traveller wants from a hotel combined with everything they love about a home. We offer the essential services a traveller expects from a hotel together with the freedom space and individuality of a home. Its the best of both worlds. And its the best way to travel. With a private collection of fully managed hotelgrade vacation rentals in Cape Town including boutique hotels aparthotels villas & serviced apartments we aim to ensure that a guests stay is as memorable as possible from start to finish.
Employment Type
Contract
