Experienced Service Advisor
Experienced Service Advisor
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Job Description
NORFOLK TRUCK CENTER
EXPERIENCED SERVICE ADVISOR
Join Our Team as an Experienced Service Advisor!
Are you a customerfocused professional with a knack for organization and communication Norfolk Truck Center is seeking an Experienced Service Advisor to join our Service team at our 736 Tidewater Drive location in Norfolk VA.
As a Service Advisor youll be the bridge between our customers and our skilled diesel technicians ensuring that repairs and maintenance are handled efficiently accurately and with topnotch customer service.
We are a trusted International Battle Motors Dennis Eagle Cummins Engine and Eaton Transmissions dealership providing highquality service to our customers. When you join our team youll enjoy:
- Consistent Hours: MondayFriday 7:00 AM to 5:00 PM
- Health Dental and Vision Insurance
- Disability and Life Insurance
- 401(k) program
- Annual boot reimbursement up to $75.00
- OEM Training & Career Growth Opportunities
- CDL Testing and Physicals
What Youll Do:
- Greet customers and assess their service needs ensuring a smooth and professional experience.
- Open and manage work orders keeping detailed records of customer concerns technician diagnostics and repair progress.
- Provide clear and timely communication to customers about repair status cost estimates and service recommendations.
- Collaborate with technicians to ensure accurate diagnostics and repair timelines.
- Verify warranty coverage and coordinate with manufacturers or extended warranty providers when applicable.
- Promote additional services by educating customers on preventative maintenance and available service options.
- Ensure parts availability by coordinating with the parts department.
- Maintain accurate documentation for all repairs ensuring compliance with dealership and manufacturer policies.
What Were Looking For:
- 3 years of customer service experience (preferably in medium/heavy duty truck service setting)
- Strong organizational and multitasking skills
- Proven ability to build relationships and close sales
- Basic mechanical knowledge of diesel trucks or heavyduty vehicles (preferred but not required)
- Valid Drivers License (CDL preferred but not required)
- Proficiency in Microsoft Office (Excel Word Outlook)
- Proficiency with CRM software and Dealership Management Systems (CDK experience is a plus)
Join a Team That Values Your Skills!
If you thrive in a fastpaced customeroriented environment and are looking for a stable rewarding career in the diesel truck industry wed love to hear from you!
Apply today and grow with Norfolk Truck Center!
Required Experience:
Senior IC
Employment Type
Full-Time
