Senior Manager - OTC
Senior Manager - OTC
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Job Description
Inviting applications for the role of Senior Manager OTC
Actively partners with Operations/Functions to drive the continuous improvement agenda across stakeholders (internal and external). Employee to ensures alignment of the Quality initiatives to the vertical/functional strategic priorities. Is expected to drive change solve business process challenges and generate business impact by leading high impact lean six sigma projects mentoring black belts & training the larger organization on Lean Six Sigma thinking.
In this role lead is responsible for directing and executing L&D OTC roadmap that solves the business problems/opportunities of the key customer(s) in the F&A domain through the usage of methodologies like Lean Six Sigma Business process reengineering and by combining technology solutions like Automation Anywhere Blue Prism etc.
In this role you would be responsible for the effective delivery of planned Digital projects RPA bots AIML projects and Six Sigma projects working with crossfunctional global leads including the digital delivery team and client leadership successfully.
This role may involve directly managing the account or reporting to an account manager but the responsibility of planning and delivering the GPO strategy would be with the lead role.
Leading endtoend business solution activities including mapping creating reviewing controlling and improving processes technology and role clarity for sales distribution investments marketing transfer agency and corporate functions.
Managing stakeholder adoption/change activities across process organizational design and technology project implementation efforts. Performing feasibility and cost/benefits analysis.
Taking ownership to manage/improve solutions from concept to implementation.Researching evaluating and implementing comprehensive solutions to enhance effectiveness of current business solutions.
Establishing working relationships with business and technology subject matter experts. Serving as an active member of the Solutions Working Group.
Leading complex analysis. Simultaneously working on several key project deliverables.
Providing analytical and conceptual direction to business analysts throughout the change lifecycle ensuring alignment and integrity of deliverables with the program and strategic objectives
Responsibilities
Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership.
The role provides an opportunity to lead initiatives providing exposure to senior stakeholders internal and external.
Continuous Improvement delivery on committed productivity productivity improvement in account and Bad Bench reduction
Champion the implementation and adoption of standard Global Processes
Support and deliver operational excellence and automation and implement best practices and drive efficiency and standardization as approved by
Assess new Laws policies and practices organization changes and the impact on the Global Processes and communicate such changes and impact to client
Lead and be responsible for all trainings and knowledge transfer relating to the GPO Services
Create Transformation Road Map and deliver projects aligned with client
Deploy RPA Macros Visualizations dashboards and Lean Six sigma COE projects for mitigating process issues and improving Operational efficiencies identified across towers
Design implement test and complete all InScope CI Projects
Engage and leverage lean six sigma practices and processes
Support Operations to meet key transformation objectives of client and deliver required business value productivity
Identify and log Issues and Incidents perform Root Cause Analysis and determine root causes that are leading to Issues; recommend process and System improvements; and resolve Issues and Incidents
Manage client relationship and deliver transformation roadmap
Drive deployment of AIML tools in operations to improve process performance metric improvement and deliver business value
Lead large teams for transformation resources to deliver
Drive Effectively LDT DNA training testing & certification lead any other analytics and productivity initiatives that come up.
Coaching and Mentoring of Black Belts and Business Analysts
Effectively apply LEAN Six Sigma tools/functional knowledge to improve process capability and eliminate defects by executing projects himself/herself & driving BB certification.
Lead & mentor Green Belts and use of Six Sigma tools and techniques to achieve results across multiple clients.
Develop optimize and manage analytics models (calculators P&L models price models etc) for the business objectives of the functions.
Deploy bestin class analytics practices models and research methods to analyse opportunity to improve profitability and reduce margin leakage including but not limited to:
o Customer and product portfolio segmentation
o Price leakage and elasticity
o Price/volume forecasting
o Cross sell recommendation.
Qualifications we seek in you!
Minimum qualifications
Certified OTC BB
Extensive experience in the Accounts Payable OTC domain should have led transformation across all subprocesses like Manual Journals Fixed Asset Reconciliation etc.
Preferred experience in Oracle Fusion Tririga Blackline Service Now etc. or similar technology and technology deployments.
Experience in driving RPA program and deploying RPA across platforms.
Extensive experience in the Record to Report domain should have led transformation across all subprocesses like Manual Journals Fixed Asset Reconciliation etc.
Experience in driving continuous improvement using Lean Six Sigma Methodology.
Experience in managing client discussion and driving large transformation programs.
Experience in deploying AIML or Generative AI solution and driving analytics programs.
Project Management skills Strong Influencing skills and clarity of thought on effective project management are required.
People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others and Ability to work in diverse teams and with multiple stakeholders.
Delivers oral and written communications that have clarity and impact.
Creates a team environment of accountability and commitment for reaching project goals.
Must be able to work in dynamic and tight deadlines to meet the project schedule.
Exposure to business metric improvement initiatives like close optimization.
Understanding of Defining SLA/KPI and linking it to business metrics.
Experienced Process improvement and Automation expert with domain exposure in F&A.
Preferred qualifications
Lean Six Sigma BB certification
Exposure to AIML certification would be added advantage
Tenured experience leading transformation
Fantastic interpersonal skills communicating value/adapting communication to front line managers through CFO.
Client facing consulting experience
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race colour religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visitwww.genpact . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior Manager
Employment Type
Full Time
