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Job Description:

As the Export Customer Experience Team Leader (Manager) you will be responsible for leading the Export Customer Experience team. This team focuses on enhancing customer journey for international clients owns Voice of the Customer understands and facilitates the export documentation process contributes to business growth and meets Schreiber established business plans. You will be responsible for monitoring and reporting Service Metrics and leading cross functional and customer initiatives that create mutually beneficial solutions.

This position offers a flexible hybrid work schedule located at our Home Office in Green Bay Wisconsin. The hybrid work schedule is 3 days onsite at Home Office with flexibility to work the remainder remotely/from home.

Relocation Benefits:Receive a $10000 relocation bonus PLUS a generous relocation package if relocating more than 50 miles for the position.

About our Green Bay WI Home Office:

Youll find lots to love in our beautiful home office in downtown Green Bay Wisconsin. Our jeansfriendly environment has indoor and outdoor collaboration spaces stateoftheart R&D and sensory labs culinary kitchens a pilot plant innovation center and more.

Take advantage of outdoor workspaces. Sample and provide feedback on new products from our R&D team. Enjoy free coffee soda and popcorn. Hit up a game of ping pong on your break. Or take a short walk to restaurants breweries the YMCA and a weekly farmers market on the scenic Fox River. You can even see Lambeau Field from our top floor.

What Youll Do:

• Hire train coach establish and evaluate developmental activities for Export Customer Experience team members. Identify opportunities for professional growth.
• Stay abreast of the new regulations for export markets and update export document procedures for the team. Develop programs for establishing and enhancing export process knowledge.
• Lead the Sales Support team in creating a positive customer experience through understanding voice of the customer and providing solutions as needed. Ensure team is providing comprehensive follow through internally to ensure customer satisfaction.
• Monitor maintain and communicate service metrics. Ensure knowledge and utilization of tools needed to perform essential duties. Participate in development and implementation of new IT systems. Included but are not limited to Oracle Sales Cloud Dashboards Tableau.
• Build internal relationships and understand key business processes to effectively lead a team that communicates and executes to customer requirements and expectations.
• Develop and maintain product knowledge to ensure thorough understanding of all product category offerings to customers

Eligible partners will receive:

• Get not one but TWO retirement benefits. When you join our employeeowned company youll be part of our Employee Stock Ownership Plan (ESOP) from day one. In addition to an 8 401(k) match into the ESOP Schreiber will contribute an extra amount about 8 of your earnings toward your retirement every year. Thats a company contribution of around 16 in retirement savings annually. Thats hard to beat!
• Earn bonus pay. Youll have an opportunity to earn incentive pay twice a year when we meet our company goals.
• Ready to make a move Receive a $10000 relocation bonus PLUS a generous relocation package if relocating more than 50 miles for a U.S. Salaried position.
• Childcare costs. Get up to $5000 annually to help you with the cost of childcare. Monthly contributions toward childcare expenses including independent babysitters.
• Earn $ for focusing on your health. Depending on your medical plan enrollment earn $1200 in your HSA or as a cash payout for prevention activities. Plus use your $600 lifestyle spending account for reimbursements related to health fitness weight management mental health and social wellness.
• Pursue development thats relevant to your role career goals and the company. Plus we offer tuition reimbursement if you want to further your education to grow in your role at Schreiber.
• Get access to medical prescription drug dental and vision benefits starting day one. This includes an onsite nurse and mental health counselor.
• Experience caring like youve never experienced it before. We have a program thats completely organized by and for other partners who need extra help. Its called Partners Helping Partners. We have hundreds of examples of partners organizing fundraisers to help out others going through a hard time.

Sound like a company youd like to be a part of Click Apply.

Need extra assistance with the application process Contact or call.

For positions that require any amount of travel: Valid drivers license auto insurance (at least state minimum more might be required) acceptable driving record per Schreiber Foods discretion and vehicle that will ensure applicant can meet the travel necessities of the position are required.

Schreiber requires that an employee have authorization to work in the country in which the role is based. In the event an applicant does not have current work authorization Schreiber will determine in its sole discretion whether to sponsor an individual for work authorization. However based on immigration requirements not all roles are suitable for sponsorship.

An Equal Opportunity Employer all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

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