Guest Services Representative
Guest Services Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position is responsible for performing the activities of the front desk including reservations guest services and
telephone calls professionally efficiently and courteously.
1. Responds promptly and follows through on guest complaints in effective and friendly manner.
2. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
3. Uses suggestive selling techniques to up sell hotel rooms according to hotel standard procedures.
Job Duties and Responsibilities:
Projects a professional image of the hotel.
Notifies supervisor of incidents that may affect normal business operations or guest service.
Performs well on all company shopping and telemonitoring programs.
Knowledgeable of all front office functions processes and procedures hotel and surroundings.
Follows all guidelines in regards to guest service including but not limited check in reservations check
out special requests preregistration.
Adheres to guestroom key control procedures.
Adheres to hotel credit policies and procedures including credit card authorization direct bill accounts
check cashing cashpayment guests telephone deposits etc.
Coordinates room status with the housekeeping department such as late checkouts extended stays early
checkins special requests etc.
Adheres to hotel mail package and message handling procedures.
Uses proper telephone etiquette when answering all telephones and understands and uses voice mail
procedures accurately.
Posts outlet charges promptly and accurately and balances endofshift work and cash drawer.
Attends department meetings.
Knows all safety and emergency procedures. Is aware of accident prevention policies.
- Health vision and dental insurance
- 401(k)
- Vacation and Sick Pay
- Paid Holidays
- Employee Referral Program
- Opportunities for Advancement
- Hotel Discounts for you your friends and family
- Access to our Talent team to help you reach your career growth goals
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
