Account Manager II- Other non-exempt

Job Description

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters including Insurance Reinsurance Cyber Services Mortgage Origination and more.

Acrisure employs over 17000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.

Job Summary:

Staff Benefits Management & Administrators (SBMA) a thirdparty administrator is an affordable ACAcompliant benefits provider to thousands of employers. Their goal is to simplify the complexity of providing employee benefits. SBMA is different because of its personal service speed of implementation and innovative approach to benefits coverage.

SBMA a thirdparty administrator is currently seeking an Account Manager II to join our growing team. The Account Manager II will be responsible for a number of daily administrative tasks. Qualified candidates will possess the ability to pay attention to detail selfmotivation outstanding customer service (verbal and written) learn and use new computer systems and software and work well in collaborative environments.

Account Manager II Essential Duties and Responsibilities:

Demonstrate articulate polite and tactful communication both verbally and in writing. Engage with clients and team members professionally to facilitate smooth interactions and resolve issues.

Proficient knowledge and able utilize advanced features of Excel Outlook and Microsoft Office Suite to manage data generate reports and streamline office operations. This includes creating and maintaining producing and cleaning up complex spreadsheets.

Handle inbound calls promptly and direct them to the appropriate department or individual.

Provide accurate and helpful information to clients and serve as the main point of contact ensuring their needs are addressed efficiently.

Address and resolve client inquiries and issues related to policies benefits and coverage. Provide guidance and solutions based on a thorough understanding of company products and services.

Oversee and manage a highvolume inbox for a book of 50 group accounts. Prioritize organize and respond to emails related to various client needs policy updates and administrative tasks.

Cultivate and enhance relationships with existing clients to ensure their continued satisfaction and loyalty.

Develop and implement strategic plans to effectively manage and grow a book of business. This involves analyzing account performance identifying opportunities for improvement and maintaining strong client relationships.

Process and handle requests for new or replacement ID cards solely for the assigned book of business. Ensure requests are completed accurately and promptly and communicate with clients regarding the status of their requests.

Execute daily administrative tasks including managing Outlook inbox managing portals related to the book of business scheduling meetings with internal or external contacts ensuring all policy documentation is accurate complete and up to date and maintaining organized records. This involves efficient task prioritization and attention to detail.

Demonstrate strong organizational skills with the ability to manage multiple tasks simultaneously. Prioritize daily responsibilities to meet deadlines and maintain high productivity levels.

Contribute positively to team dynamics by working cooperatively with colleagues. Support team initiatives and participate in collaborative projects to achieve common goals.

Participate in internal training sessions and professional development programs to enhance skills and knowledge.

Overall account group oversight by managing all aspects related to employerbased/SelfFunded insurance plans. This includes coordinating with Group Admins Brokers and General Agencies addressing groupspecific issues and ensuring comprehensive management of each account.

Requirements:

Possess a Health and Life Insurance License or be willing to obtain one within six months of employment. This certification is essential for providing accurate information and handling insurancerelated transactions.

Minimum of 3 years of experience in the insurance industry including direct experience with medical benefits or direct insurancerelated experience. Familiarity with benefit/eligibility portals is preferred.

Bilingual not required but a plus.

Ability to work independently in a remote environment while maintaining high productivity and meeting performance expectations.

This description is not meant to be allinclusive and may be modified from time to time at the discretion of management.

Competencies:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• 3 Years of prior insurance experience required

• High school diploma or the recognized equivalent required

• 3 years of prior medical benefitsrelated insurance experience required

• Working knowledge of Microsoft Office (intermediate to advanced Excel knowledge)

• 3 years of prior experience working in an administrative/office setting

Other Qualifications:

• Must possess excellent verbal and written communication skills

• Ability to work well independently on assigned duties and collaborate effectively with a team

• Must be comfortable with Microsoft Office (Excel Word Outlook etc.

Pay Details:

Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure/privacy/caapplicant.

Acrisure is equally committed to supporting social issues. In 2021 the Company cofounded Evolution Advisors a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minorityowned enterprises. In its home of Grand Rapids Acrisure provided $15 million to create the Acrisure Center for Innovation in Childrens Health at Helen DeVos Childrens Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.