Experienced Service Advisor
Experienced Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
NORFOLK TRUCK CENTER
EXPERIENCED SERVICE ADVISOR
Join Our Team as an Experienced Service Advisor!
Are you a customerfocused professional with a knack for organization and communication Norfolk Truck Center is seeking an Experienced Service Advisor to join our Service team at our 401 Copeland Drive location in Hampton VA.
As a Service Advisor youll be the bridge between our customers and our skilled diesel technicians ensuring that repairs and maintenance are handled efficiently accurately and with topnotch customer service.
We are a trusted International Battle Motors Dennis Eagle Cummins Engine and Eaton Transmissions dealership providing highquality service to our customers. When you join our team youll enjoy:
- Consistent Hours: MondayFriday 7:00 AM to 5:00 PM
- Health Dental and Vision Insurance
- Disability and Life Insurance
- 401(k) program
- Annual boot reimbursement up to $75.00
- OEM Training & Career Growth Opportunities
- CDL Testing and Physicals
What Youll Do:
- Greet customers and assess their service needs ensuring a smooth and professional experience.
- Open and manage work orders keeping detailed records of customer concerns technician diagnostics and repair progress.
- Provide clear and timely communication to customers about repair status cost estimates and service recommendations.
- Collaborate with technicians to ensure accurate diagnostics and repair timelines.
- Verify warranty coverage and coordinate with manufacturers or extended warranty providers when applicable.
- Promote additional services by educating customers on preventative maintenance and available service options.
- Ensure parts availability by coordinating with the parts department.
- Maintain accurate documentation for all repairs ensuring compliance with dealership and manufacturer policies.
What Were Looking For:
- 3 years of customer service experience (preferably in medium/heavy duty truck service setting)
- Strong organizational and multitasking skills
- Proven ability to build relationships and close sales
- Basic mechanical knowledge of diesel trucks or heavyduty vehicles (preferred but not required)
- Valid Drivers License (CDL preferred but not required)
- Proficiency in Microsoft Office (Excel Word Outlook)
- Proficiency with CRM software and Dealership Management Systems (CDK experience is a plus)
Join a Team That Values Your Skills!
If you thrive in a fastpaced customeroriented environment and are looking for a stable rewarding career in the diesel truck industry wed love to hear from you!
Apply today and grow with Norfolk Truck Center!
Required Experience:
Senior IC
Employment Type
Full-Time
