Customer Service Officer - Contact Centre
Customer Service Officer - Contact Centre
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Responsibilities
Rewarding Career Opportunity Customer Service Officer Contact Centre
- Phone based customer service role
- No weekend work (available to work 9am to 5pm or 11am to 7pm roster)
- Flexible working arrangements (Hybrid model after probation)
- Tailored training
Are you looking for a career change
This role will see you as part of a team that provides support and assistance to MAX employment customers nationally.
- Are you a people person looking for a career change
- Do you love customer service but are sick of being on your feet all day / night
Showcase yourpassionfor customer service and problem resolution by using the experience you have gained in your previous careers.
You will be supported in your journey as you embark on a new customer service career that sees you contributing to your community and helping to change lives.
You will be joining a team:
- Which is diverse supportive and respectful
- Where knowledge ideas and enthusiasm are well received
- Where yourcolleagues arepassionate about providing exceptional service and delivery to their stakeholders
The opportunity
- Hybrid Model mix of working inoffice and from home (after probation period)
- Demonstrate your strong customer service skills and ability to adapt to change
- Work in a supportive and productive team in a unique customer service role
- Be part of a team taking high volume calls from our sites
- Providingthe correct information tools andadvice tosupport our customers
- Deal with a range of enquires creating variety in your day
- Learn about employment services and contribute to making a difference in peoples lives
About you
- Have strong customer service and communication skills
- Have a genuine interest in people and ability to provide advice and required information
- Skilled to talk to a diverse range of people
- Be an active listener
- Ability to build trust and rapport with our customers
- A team player who has initiative a cando attitude and strong organisational ability
- Empathetic and resilient
- Be able to maintain composure and focus on achieving results
- Ability to obtain a Blue Card
If you are looking to further your career or looking to begin a career in Employment Services Look no further than MAX!
Next steps Apply now!
If you require an adjustment to the recruitment process for reasons of equal opportunity please call a member of our Recruitment Team on0or emailbefore you submit your application.
Diversity and Inclusion
We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.
At MAX we value diversity in the backgrounds ideas work styles and perspectives of our team. We strongly encourage people with disability Aboriginal & Torres Strait Islander people mature aged workers and people from culturally and linguistically diverse backgrounds to apply.
We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and wellbeing. Our induction and training will provide you with these principles including having an understanding of childrens developmental needs and culturally safe practices.
Required Experience:
Unclear Seniority
Employment Type
Unclear
