Client Service Supervisor
Client Service Supervisor
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Job Description
Job Requirements
Supervises the work of a team of client service specialists
Directs workflow and monitors workload to ensure client inquiries are addressed promptly
Trains new client service staff in support policies and procedures
Creates and distributes documented resolutions for common client service issues
Provides direct support to assigned accounts and escalated issues
Other duties as assigned
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements
Job may require extended sitting or standing use of standard office equipment.
OTHER SKILLS AND ABILITIES
Client Service skills
Quality Focus
Problem Solving
Freight Forwarding Knowledge
Documentation skills
Listening
Resolving Conflict
Ability to Multitask
EDUCATION AND DIRECT Work experience
High school diploma or GED required
Minimum seven years industry experience required
Minimum five years supervisory experience required
CERTIFICATIONS AND LICENCES
Professional certification may be required in some areas
Required Experience:
Manager
Employment Type
Full-Time
