Technical Analyst I
Technical Analyst I
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Job Description
Position Title:
Technical Analyst IJob Description:
POSITION: Technical Analyst ISTATUS: PartTime
DEPARTMENT: Technology Support and Media Services
DIVISION: Information Technology
CLASSIFICATION: Nonexempt
UNION: TOSSCAFT Local 604
REPORTS TO: Assistant Director TSMS
PLACEMENT: Grade 109
HIRING RANGE: $24.30 $25.76
Competitive starting pay is dependent on education and experience. JJC offers regular fulltime positions a variety of fringe benefits including health insurance retirement benefits holidays personal time and other discounts/reimbursement for classes
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The student population at the college is diverse in ethnicity gender language age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.
POSITION SUMMARY
The TSMS Technical Analyst will provide friendly knowledgeable customer service focused technical support for JJC faculty staff and students. TSMS Technical Analyst will answer helpdesk phones and participate in the installation troubleshooting and repair of computer equipment displays sound systems and classroom technology. TSMS Technical Analyst will assist with virtual meetings and hybrid classes.
ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1. Answer helpdesk phones and enter data into ticket system spreadsheets databases etc.
2. Assist users with software and hardware problem resolution password resets unlock accounts and general computer help.
3. Install and configure operating systems drivers and applications onto computer equipment.
4. Setup provide routine maintenance troubleshoot and repair of computer equipment display equipment AV and other peripherals.
5. Support meetings and events. Coorganize and serve as technician for virtual meetings. Assist with setup and strike of AV equipment. Serve as operator/technician during events.
6. Perform other related duties as assigned.
MINIMUM QUALIFICATIONS
1. Two 2 years of technical support experience (equivalent education and training to be considered)
2. High school diploma or equivalent.
3. Strong writing and organizational skills for data entry.
4. Excellent communication and customer service skills.
5. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community displaying cultural competence as well as emotional intelligence.
6. Demonstrated commitment to the colleges core values of respect and inclusion sustainability integrity collaboration humor and wellbeing innovation and quality.
PREFERRED QUALIFICATIONS
1. Associate degree in Computer Science or related field.
2. A Certification.
3. Macintosh experience.
4. Current knowledge of AV best practices.
5. English and Spanish verbal and written communication proficiency.
6. Demonstrated multicultural competence.
WORK SCHEDULE
1. 28 hours per week.
2. Shift start time is seniority dependent.
3. Onsite position.
PHYSICAL DEMANDS
1. Ability to lift and move up to 50 pounds.
2. Requires bending stooping kneeling reaching and ladder use.
3. Campus is large and employees are expected to walk multiple miles within 8hr shift.
WORKING CONDITIONS
1. Most duties performed indoors; some exterior work may be required.
2. Some travel might be needed.
Internal candidates must adhere to the terms of employment regarding length of time in current position as outlined in their union contract.
Full Time/Part Time:
Part timeUnion (If Applicable):
TOSSCScheduled Hours:
40Benefits
Click on the link below for information about JJCs Benefits:
Required Experience:
IC
Employment Type
Part-Time
