Customer Service Manager
Customer Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
All About You
The Customer Service Manager is a Senior Management position which is responsible for reviewing and negotiating proposals contracts and various agreements. Manage governmental and complex contracts/agreements in order to meet contract requirements manage and limit Safts liabilities as well as function as inhouse point of contact for GOI US Government major defense OEMS and customers. As Customer Service Manager manage the customer service team and ensure tasks and duties are conducted efficiently and in a timely manner to achieve the KPIs set by the business. As site Export Controls Compliance Officer ensure the site procedures and personnel onsite or visiting the site fully comply with requirements of appropriate Export & Security/ITAR
Regulations.
Requirements
- Strong leadership and team management skills.
- Contract negotiation skills.
- Contracting experience in a similar position or role with government contracting desired.
- Strong knowledge of ITAR and NIST/CMMC regulations.
- Ability to prioritize and execute on deadlines while handling multiple concurrent tasks or assignments simultaneously.
- Clear and concise communication skills (written and verbal).
- Excellent analytical critical and creative thinking skills.
- Possess a strong business acumen and the ability to work independently and with a team.
- Proficient with MS office products and general computer skills.
- Must be able to work for any U.S employer (ie U.S. citizen or greencard holder).
- Bachelors Degree in related field
Responsibilities
- Provide overall management guidance and mentoring to Customer Service and dispatch representatives to ensure they carry out their duties in a timely efficient and customer friendly manner.
- Focal point for official communications and customers.
- Administer contracts at a senior level cradle to grave.
- Ensure ontime deliveries to customers in order to maximize customer satisfaction.
- Prepare contracts and research the legality of various agreements.
- Remain abreast of current FAR DFAR export control CMMC and other government regulations and practices and communicate any changes as appropriate.
- Resolve performance and other contract administration issues with customers.
- Responsible for export licensing.
- Responsible for all aspects of contract negotiating.
- Ensure that customer contractual requirements are understood by the organization and complied with to maintain full compliance with contract/customer needs.
- Prepare sales reports to inform the organization of sale and backlog activity and to maintain sales/order forecasting accuracy.
- Full inhouse responsibility for DLA & GOI customers in order to provide necessary commercial support and maintain/win new business opportunities.
- Interface with customers in order to solve problems and issues. Maximize customer satisfaction and obtain best possible outcome for Saft.
- Site Compliance Officer duties as defined by Corporate in the Site Compliance Officer Mission Description. This includes but is not limited to site export control & compliance. Ensure organization is meeting requirements and maintains full compliance. Work with SAI Export Control Officers to ensure regular audits are conducted to ensure compliance and identify areas to improve and/or address to maintain compliance.
- Participate in and lead where appropriate the Continuous Improvement initiatives of facility processes using World Class tools and methodologies.
What We Offer
Whether you are just getting started or are an experienced professional we offer a robust total rewards package to include generous compensation based on market standards healthcare wellness adoption assistance discounted stock purchase career development and recognition programs. Some of our superior benefits include parental (maternal and paternal) leave 401K retirement contribution match at 7 educational assistance (tuition reimbursement) Shortterm Disability (STD) paid holidays paid vacation and paid employee referral award.
We appreciate diverse skills/experience and yours could add immense value to our team. Our customers have varied backgrounds and so do our employees. If you are excited about leaving your footprint on our technical customercentric solutions while increasing sales we would love to hear from you.
We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy military or veteran status and genetic information. If you require an accommodation to complete the application or interview process please contact us by email at and let us know the nature of your request and your contact information.
About Us
Saft is a global battery company like no other. Thanks to our historical expertise combined with our unique industrial approach we have a leading position in meeting the demands of our customers. Our batteries and battery systems make a difference for all the market sectors they serve. Established in 19 countries and supported by our 16 production sites Saft has more than 4000 employees across the planet and have been manufacturing batteries for more than 100 years. Since 2016 Saft is a wholly owned subsidiary of TotalEnergies a broad energy company that produces and markets energies on a global scale: oil and biofuels natural gas and green gases renewables and electricity. Their 105000 employees are committed to energy that is ever more affordable cleaner more reliable and accessible to as many people as possible. The Company is active in more than 130 countries and puts sustainable development in all its dimensions at the heart of its projects and operations to contribute to the wellbeing of people.
Salary Range
Required Experience:
Manager
Employment Type
Full-Time
