Program Assistant Multi-Social Services
Program Assistant Multi-Social Services
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Job Description
Job Details
ORGANIZATION DESCRIPTION
Founded in 1965 the ChineseAmerican Planning Council Inc. (CPC) aims to promote the social and economic empowerment of Chinese American immigrant and lowincome communities. Today CPC is the nations largest Asian American social services agency and offers more than 50 programs at over 35 sites throughout New York City including early childhood education schoolage care youth services workforce development community services and senior services. CPC strives to be the premier social service and leadership development organization. In 2017 CPC launched Advancing Our CommUNITY its organizationwide strategy to expand services to address persistent needs and emerging trends and to improve leadership skills among staff and community members. In 2022 our core programs and emergency services reached 200000 people living in all five boroughs and all 51 city council districts. In the summer of 2022 CPC was recognized as the number one Chinese American organization in New York City to recommend to a Chinese immigrant looking for inlanguage and culturally competent resources according to a recent survey. This accomplishment is a testament to the incredible work and dedication of our staff. (For more information please visit: SUMMARY
Reporting to the Program Supervisor the Program Assistant will provide support at reception and with case management to community members a list including but not limited to SNAP Housing Assistance Energy Assistance Language Access Healthcare Access etc.
ESSENTIAL RESPONSIBILITIES
- Greet community members and manage the flow of traffic within the reception and waiting area
- Check community members in for their appointments and keep an open line of communication with the benefits enrollment team
- Answer incoming phone calls
- Call community members to confirm upcoming appointments
- Support with initial intake for benefits enrollment
- Assist program coordinator in collecting qualitative and accurate data for reporting purposes
- Conduct outreach to neighboring partners within the community to provide benefits support services
- Provide language support for Cantonese and Mandarin speaking community members
- Utilize the WeChat app to communicate with community members and provide translation services virtually
- Attend trainings as necessary
- Other duties as assigned by direct supervisor
QUALIFICATIONS
Education and Experience:
- Experience working with immigrant populations
Skills and Competencies:
- High degree of proficiency in using Microsoft Suites
- Effective oral and written communication skills including the ability to interface with various levels of management
- Must be detailoriented and able to work in a fastpaced environment
- Ability to work independently with minimal supervision while possessing the ability to assume nonroutine tasks taking initiative where appropriate
- Demonstrates clear communication skills and is able to establish and maintain effective working relationships
- Knowledgeable of and able to navigate social media apps such as WeChat
- Must be fluent in Mandarin/Cantonese
COMPENSATION & BENEFITS OVERVIEW
- $19.00 $19.00 per hour; 14 hours per week
- CPC offers eligible parttime staff members mandatory benefits including paid New York State sick time
HOW TO APPLY
Interested individuals should submit their resume along with a cover letter addressed to Albert Li when applying online via CPCs website: or selected online job boards. All documents should be submitted as one single file. Applicants may reach out to with any questions or further inquiries.
CPC is an Equal Opportunity Employer. CPC values a diverse equitable and inclusive workplace and strongly encourages women BIPOC immigrants LGBTQ individuals with disabilities and veterans to apply.
Employment Type
Part-Time
