Senior Document Production Associate

Senior Document Production Associate

Salary: 50000 per annum plus company benefits

Location: London EC2N 4AG

Contract: Full Time Permanent

Shifts: 37.5 hours per week Monday Friday 9am until 5:30pm with 1 hours unpaid lunch break

Work model: Hybrid

Williams Lea seeks a Senior Document Production Associate to join our team!

Williams Lea is the leading global provider of skilled technologyenabled businesscritical support services with longterm trusted relationships with bluechip clients across investment banks law firms and professional services firms. Williams Lea employees nearly 7000 people worldwide who provide efficient business services at client sites in often complex and highly regulated environments from centralised Williams Lea onshore facilities and through best cost company offshore locations.

Purpose of role

The Senior Document Production Associate position is responsible for providing document production and design services with an emphasis on nonconventional thinking to meet client needs. This role values humility adaptability and a collaborative approach ensuring support is offered wherever necessary to contribute to the Firms success.

Key responsibilities

• Intake client work requests clarify instructions and negotiate deadlines if needed offer alternative solutions if applicable
• Assess job requests thoroughly and ensure proper completion throughout the task lifecycle
• Follow established procedures to complete document requests to client satisfaction including editing proofreading and conversion
• Exhibits a strong ability to think creatively approaching challenges with a fresh perspective and seeking innovative solutions
• Perform quality assurance on all work
• Meet contracted deadlines for service delivery
• Demonstrate proficiency with necessary equipment software and technology; communicate job or deadline concerns as needed
• Troubleshoot more complex and unique software and hardware issues
• Foster a proactive environment of continuous service improvement and client relationship building
• Adhere to company and client policies
• Use logs and tracking software for document production tasks
• Participate in training new staff and supporting current staff development

Personal attributes

• High school diploma or equivalent required
• Minimum of 35 years of document production experience preferably in legal banking or large corporate environments
• Selfmotivated with a positive attitude strong attention to detail and excellent organisational skills emphasizing accuracy and quality
• Strong problemsolving skills with the ability to troubleshoot complex tasks equipment or software independently and escalate issues when necessary
• Ability to work both independently and collaboratively to meet deadlines in a fastpaced environment while maintaining professionalism under pressure
• Excellent verbal written and interpersonal communication skills with a customer serviceoriented approach to interacting with clients and team members
• Proven ability to build and maintain strong customer relationships
• Document and Design production experience
• Strong keyboarding and typing skills
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Ability to work overtime as needed
• Use equipment and supplies efficiently
• Assist management with compiling monthly reports

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your wellbeing we offer a comprehensive benefits package including but not limited to:

• 25 days holiday plus bank holidays(prorata for part time roles)
• Salary sacrifice schemes retail vouchers including our TechScheme which can be used on a range of gadgets such as Smart TVs laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycletowork scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age disability gender reassignment marriage and civil partnership pregnancy and maternity race (which includes colour nationality and ethnic or national origins) religion or belief sex or sexual orientation (each of these being a protected characteristic in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).

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