Senior Student Account Advisor

Job Description Summary
Provides detailed and accurate administrative accounting collections and customer service for Chapman University student accounts. Communicates clearly and concisely with all constituents. Manage all student thirdparty contracts billing compliance and collections. Hybrid is an option.

Responsibilities
Research and resolve complex student account issues regarding payment plans monthly billing statements registration holds registration drops and adds and financial aid issues and coordinate resolution with students parents and other University departments Provide the Director and Assistant Director with service enhancement plans based on periodic customer feedback from both anecdotal and formal mechanisms such as surveys concerning customer expectations needs and satisfaction. Clearly and concisely counsel students and parents on financial agreements with the University based on policy and professional judgment to ensure timely payment and followup on pastdue accounts Clearly and concisely counsel students parents and constituents on University policies. Coordinate student account activity and account adjustments with other University departments. In conjunction with the Assistant Director and the Director reviews and realigns policies procedures and workflow. Accurately calculate and process student refunds based on federal and University policy. Assist with approvals of refunds. Request stop payment on student refund checks as needed Ensure timely collection calls and followup Analyze student accounts to determine registration eligibility and update proper restriction codes in the system Update and maintain accurate payment and financial aid codes in the system Utilize ImageNow system as a tool in research account history Utilize PeopleSoft Campus Solutions system screens efficiently in analyzing student accounts Manage thirdparty agreements compliance billing and collections from various entities. Assist in special projects meetings and training. Assist with audits as needed

Required Qualifications
Bachelors degree or equivalent combination of work experience and education. Two years accounts receivable and collections or equivalent experience. Clear and concise oral and written communication skills problemsolving skills and demonstrated ability to handle adverse situations with tact and diplomacy Good organizational skills and technical skills and ability to work under deadlines Ability to multitask in a fastpaced work environment and provide timely responses to requests for service. Strong customer service skills and demonstrated ability to work independently take initiative and exercise discretion and judgment on matters of significance and ability to maintain the highest level of confidentiality. Strong team player with the ability to work in a diverse environment Proven experience in concisely gathering and analyzing data reasoning logically drawing valid conclusions communicating those to others clearly and concisely and making effective recommendations to management Sound interpersonal skills to relate compassionately with others yet with a sufficient detachment to communicate an understanding of issues rules procedures and policies in a clear and concise manner Ability to prioritize duties and multitask when faced with interruptions distractions and fluctuating workload