Lead Coordinator - Integrity
Lead Coordinator - Integrity
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$ 75000 - 85000
1 Vacancy
Job Description
Life Saving Victoria (LSV) is Victorias peak water safety and lifesaving organisation built on the proud traditions and programs of our founding organisations the Royal Life Saving Society Australia and Surf Life Saving Australia. Today LSV is a multifaceted volunteerbased community organisation with a focus on public safety and community wellbeing
Our volunteers members employees and partners collaborate with communities educational institutions government agencies businesses and the broader aquatic industry to save lives and empower communities to safely enjoy water.
Were excited to offer a uniqueopportunity for a Lead Coordinator Integrity for a 12month maternity leave cover in our Strategic Advisory team. We are open to part time and fulltime applicants. Youll play a key role in supporting our 57 lifesaving clubs ensuring LSV Integrity business unit operates effectively.
Youll coordinate the daily operations of the Integrity unit overseeing the Complaints Handling System Member Protection Safeguarding Children and issues like competition manipulation sports wagering and the improper use of . As the primary interface for member protection matters youll work closely with the LSV Complaints Manager to make a real impact every day while also facilitating training and support for volunteers and clubs in key integrity roles.
Your key responsibilities will include but not limited to:
Coordinate the resolution of complaints in a timely fair and proper manner collaborating closely with the LSV Complaints Manager. Your responsibilities will include facilitating the escalation and resolution of complaints ensuring clear communication among all relevant parties.
You will organise and lead panels or committees prepare briefs for external stakeholders and serve as secretary accurately recording minutes and other pertinent information. Additionally you will be responsible for closing out complaints and escalating matters to external parties when necessary ensuring a comprehensive approach to complaint management
Coordination of initial receipt and followup of complaints including preparing and sending responses reviews investigations and recommendations on course of action.
Effectively report and administer complaint handling and child safety reports by maintaining and updating the Member Protection register documenting and filing each matter reporting on the register and individual issues and attending and coordinating related meetings
Support the creation of customised education and training programs for staff and volunteers. Assist in the of Member Protection and Child Safety action plans including identifying areas that require improvement and efficiency enhancements in processes and related policies/procedures.
Develop networks of member protection officers complaints handling managers and child safety officers.
Build a pool of member protection specialists including investigators mediators and other relevant experts to provide support to clubs and volunteers as needed. Maintain an uptodate database of contact information and assignments.
Were looking for a dynamic individual with experience in complaints handling conflict management and familiarity with the Sport Integrity Australia framework. Strong organizational case management and communication skills are essential along with the ability to manage sensitive topics while maintaining confidentiality. This role requires regional travel and occasional afterhours work. Youll thrive working autonomously in a small resultsdriven team and have excellent communication and presentation skills.
You must have or be able to obtain an employee Working with Children Check. While not essential an understanding of the Lifesaving Movement Governance Child Safety & Complaints Handling will set you apart. Familiarity with volunteers and a drivers license is also a plus. A passion for water safety and knowledge of Life Saving Victoria Surf Life Saving Australia VicSport Sport Integrity Australia will be highly regarded. Were looking for someone eager to contribute to a meaningful cause.
At Life Saving Victoria we offer a supportive work environment that values innovation teamwork and community impact. Our team enjoy a range of benefits including professional development opportunities and competitive remuneration. If youre ready to make a meaningful impact Apply Now and submit your resume and a cover letter. Applications close on Sunday 23 March 2025.
Research shows us that women wont always apply for a role if they dont tick all the boxes. If you fall into that category we would love to hear from you so we can access your ability and even if you arent ready now you might just be at out next intake.
LSV is an equal opportunity employer and a place who welcomes all. We encourage people with diverse experiences and backgrounds to apply. We are committed to fostering a workplace environment which is inclusive safe and flexible. All applicants will be considered based on the relevance of their abilities to the role and their alignment with our LSV Values.
LSV is committed to providing a welcoming environment where the safety and wellbeing of all children and young people involved in our programs services activities events and the broader community will always be our first priority. All staff must hold (or be able to obtain) a current Victorian Working with Children Check as part of their employment with us.
Required Experience:
IC
Employment Type
Contract
