Business Operations Supervisor

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At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Familyfocused benefits
• Wellness incentives

Ongoing mentorship development leadership programs...and more!

• Supervises business office operations typically for a Clinic section.
• Supervises nonclinical support staff including but not limited to front desk call center medical secretaries medical records precertification coordinators and referral coordinators.
• Provides ongoing performance feedback addresses problems selects orients and trains employees.
• Develops and manages to administrative goals and priorities consistent with departmental goals and priorities.
• Provides direction and leadership to ensure business office activities comply with policies and procedures.
• Interprets new directives policies and procedures and implements/communicates changes to appropriate staff.
• Interviews and hires for open positions within scope of business operation (under the supervision of leadership).
• Proactive involvement in anticipating staffing needs.Responsible for all front desk operations and recognized by other staff physicians and patients as the primary staff member accountable for all front desk functions.
• Maintains a constant focus on front desk operations during normal business hours including patient flow and staff activity.
• Responsible for attending (or leading) Daily Huddle in assigned area and using them proactively improve service.
• Utilize huddles to discuss appropriate Service Standards National Patient Safety Goals and Environment of Care with staff . Responsible for reviewing current patient satisfaction data and sharing with staff.
• Accountable for appropriate process improvement around Press Ganey questions relating to front desk operations.
• Ensure strict adherence to the 20 TEC Service Standards. Work with individual team members on applicable Service coaching and monitor for improvement.
• Advocates and successfully implements change within department to improve efficiency/effectiveness of business or customer service; may include participating in or leading process improvement teams related to enhancing the ideal patient experience. Participates in the resolution of operating problems.
• Leads meetings addressing specific operational issues and develops recommendations and action plans towards their resolution.
• Serves as partner with other sections and administrative personnel to ensure clinic policies and practices are consistently implemented.
• Researches and compiles information for reports and presentations.
• Prepares reports for management as needed.
• Analyzes data to identify areas of progress and/or trends; draws conclusions and develops recommendations for management consideration.
• Utilizes reporting tools to analyze and identify opportunities for section improvement.
• Determines and recommends options for addressing budget issues.
• Keeps manager informed of account status authorizes expenditures and identifies cost effective alternatives.
• Monitors submission of timelyaccurate and complete billing information to the business office to ensure maximum reimbursement for clinic services.
• Coordinates the purchase of medical and office supplies as needed.
• Establishes and maintains an inventory system to ensure adequate levels of supplies and equipment.

MINIMUM QUALIFICATIONS:

• 5 years of related job experience or bachelors degree with 3 years of related experience.
• OR Graduation from the Operations Development Program (ODP).
• Some jobs in this classification may require 1 year of supervisory experience.
• Proficient with word processing spreadsheet and presentation software applications.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.