Service Advisor
Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. The Service Advisor is the dealerships firstline customerrelations and service representative. As Service Advisor you have the potential of 80k plus.
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensure the daily inventory of technicians time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems warranties services and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Clean driving record and valid drivers license
We are the Paul Automotive Group. We enjoy building lifelong relationships by sharing a common responsibility to exceed all expectations of our customers and ourselves. Since 1905 our purpose has been delivering an uncompromised customer experience. Our passion for our products loyalty to our customers and dedication to our communities inspires us to be the best. Our employees are the foundation of our success and we want you to be a part of it!
We employ knowledgeable and capable people that have a genuine caring for customers time and are loyal to our mission. We have efficient processes and executions that create a stressfree experience every time.
Why Us:
We believe in investing in our employees from the very beginning. We focus on making our employees the best they can be through continuous training advancement opportunities and topnotch compensation and benefits all while promoting a culture that values family diversity and teamwork.
Its simple really we share the same commitment to our employees as we do our customers after all a great customer experience is only possible with great employees.
Why You:
Youre not just looking for a paycheck youre looking to be a part of something big. You want to work with a team that gives back to the community at every opportunity. You want to show off your skills to get to the next level. You want a leadership team that is truly invested in you and your career.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
