Account Manager Technical Service Delivery
Account Manager Technical Service Delivery
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Job Description
Job Description: Account Manager Technical Service Delivery
Location: Navi Mumbai
Experience: 1520 years
Employment Type: FullTime
Reports To: Delivery Head / Program Director
Job Summary:
We are looking for an experienced Account Manager with a strong background in technical service delivery to manage internal technology teams and ensure endtoend client satisfaction. The ideal candidate will have experience across ERP DevOps Databases Cloud (including Azure) and Automation platforms and possess strong communication coordination and leadership skills.
Key Responsibilities:
Act as a single point of contact for clients for delivery and escalations.
Build and maintain strong relationships with enterprise customers.
Ensure SLA KPI and compliance reporting is delivered on time.
Lead crossfunctional internal teams (ERP DevOps DBAs Cloud including Azure Automation).
Support team members in RCA JIRA ticketing change management and performance reviews.
Oversee delivery for ongoing projects in Oracle ERP IBM BPM/BAW DB2 CouchDB NodeJS and Docker.
Drive improvements in DevOps pipelines monitoring and deployment practices.
Provide guidance on upgrades migrations patch planning and system performance tuning.
Collaborate with technology SMEs and clientside architects.
Track new technology trends and recommend adoption where beneficial.
Required Skills & Qualifications:
18 years of IT experience including service delivery and client engagement roles.
Strong experience managing technical teams across Oracle ERP DB2 Exadata SQL Server Docker NodeJS and Azure Cloud.
Background in banking insurance and enterprise services is a plus.
Experience with IBM BPM/BAW DevOps practices and compliance reporting.
Excellent communication stakeholder management and escalation handling skills.
Bachelors degree in Computer Science / Engineering / BSc or equivalent.
Certifications in VMware Automation Cloud (especially Azure) are preferred.
Preferred Soft Skills:
High emotional intelligence and stakeholder empathy.
Ability to work under pressure and handle crossregion teams.
Detailoriented with a focus on quality and process adherence.
Required Experience:
Manager
Employment Type
Full-Time
