Training Technician II - West
Training Technician II - West
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Job Description
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System Requirements
Position Summary
Incumbents in this position conduct training programs perform onsite visits to determine if posttraining knowledge transfer is successful and consult with onsite supervisory staff and the Training Manager to recommend additional learning solutions as necessary; and perform related work as required. The basic purpose of this work is to conduct training and support posttraining knowledge transfer for state agencies.
- Conduct Instructorled and virtual training for RMV business systems business procedures and other applications in all training facilities.
- Actively participate in pilot training classes and trainthetrainer workshops.
- Evaluate participants inclass progress and provide a written summary of progress for RMV management.
- Perform class preparation activities based on the dates reflected in the departments master schedule of classes to ensure readiness as of the projected scheduled dates. This includes full review and practice with:
- curriculum outline
- module instructor guides and Powerpoint
- participant material
- System training activities
- Provide onsite support to RMV staff
- Provide onsite support during implementations of new systems and processes.
- Act as a pointofcontact to answer questions about system/policy changes after training is delivered. (Research answers to questions and communicate to the appropriate audience.
- Work with department managers supervisors and Training Manager to create additional training support plans for employees having difficulty with knowledge transfer back on their job.
- Based on guidelines developed by curriculum designers and/or managers/supervisors conduct followup evaluations in the field to monitor effectiveness of training programs and identify skills and knowledge deficits.
- Document the findings of the training programs effectiveness in a written report to be submitted to Training manager/supervisor and Curriculum Designers.
Assist in creating and staging data in the training database (e.g. System Training Region) for handson activities based on instructions provided by Curriculum Designers and/or the Training Manager. - Perform ongoing training database maintenance tasks to support the handson activities for established training programs.
- Maintain a clean wellstocked fully functioning and safe training classroom.
- Communicate system issues to RMV Business Support as they occur to record problems encountered in the training or production environments.
Evaluate the training materials from pilot training classes trainthetrainer sessions and other newly launched programs and provide written comments about the materials to Curriculum Designers. - Provide Curriculum Designers with ideas and suggestions for improving or enhancing established training programs to better meet the needs of the audience and/or trainer. (For example provide scenarios and information for real life examples.
Correct/Update course materials
Based on direction from the Training Manager make corrections and/or minor updates to existing course materials. (For example updating existing training courses with details from Training Update messages published on the RVM website).
Participate as Active Member of the Training Department Team
- Attend staff meetings regularly and integrate relevant business updates into Trainer responsibilities as applicable.
- When requested by the Training Manager write status reports and/or other trainingrelated communication to be submitted to the Training Manager and/or designated business partners.
Professional Development/Continuous Learning
Improve presentation and trainingrelated skills by actively participating in inhouse workshops reading trainingrelated articles and attending classes related to the Trainer role. - Build RMV business knowledge by staying uptodate on RMV policy and process changes and the associated legal regulatory or business intentions.
- Knowledge of the basic theories and principles of learning and motivation as applied to employee training.
- Knowledge of training methods & techniques such as OntheJobTraining (OJT) classroom lecture workshops role playing demonstration simulation & games.
- Knowledge of needs assessment and training evaluation techniques.
- Ability to plan/conduct training or instruction.
- Ability to write concisely and clearly.
- Ability to make effective oral presentations; Ability to prepare and use charts graphs and tables.
- Knowledge of the principles and practices of curriculum development.
- Ability to understand and apply the laws rules regulations policies procedures specifications standards & guidelines governing assigned unit activities.
- Ability to gather information by examining records and documents and through questioning individuals.
- Ability to analyze training program design and content and make appropriate recommendations regarding applicability.
- Ability to work independently and in a team setting.
- Ability to supervise including planning and assigning work monitoring work through periodic reviews and/or evaluations; determining a team members training needs and providing or arranging
Qualifications Acquired on the Job
Knowledge of the laws rules regulations policies procedures specifications standards and guidelines governing assigned unit activities. - Knowledge of the types and uses of agency forms.
- Skill in operating audiovisual equipment such as projectors and social media applications such as WebEx etc.
- Knowledge of the principles and practices of training curriculum development and supervision.
Preferred Qualifications
Preferably applicants will also have:
- 3 years of training experience preferably in retail financial services managed care or healthcares Call/Contact Center environment.
- 3 years of experience training in Operations environment specifically job skills and policy.
- Experience conducting continuing education courses for existing Call Center/Customer Service professionals to help prepare them for crossdepartment roles.
- Experience using trending data from Quality Assurance reports in oneonone or group trainings to address specific performance issues.
PreHire Process
Upon a conditional offer of employment applicants must agree to and successfully satisfy: (i) a comprehensive namebased and fingerprintbased background check of his/her state and federal criminal history records information from all U.S. states the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check and (iii) a satisfactory review of his/her driving records to be eligible for this position.
About MassDOT
The 4000 employees ofMassachusetts Department of Transportation (MassDOT)take great pride in connecting the Commonwealths residents and communities. MassDOT is responsible for developing implementing and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan design construct and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOTs culture and career opportunities can be found atmass/massdotcareers.
MassDOTs divisions include Highway Registry of Motor Vehicles Aeronautics and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four 4 divisions.
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Minimum Entrance Requirements
This requisition will remain open until filled; however first consideration will be given to those applicants that apply within the first 14 days.
Current MassDOT employees should use their internal MassCareers account to apply.
All job applications must be submitted online through MassCareers to be considered.
Please provide a complete accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
Applicants must have at least (A) three years of fulltime or equivalent parttime professional experience in teaching instructing or training work which included the planning development or implementation of educational or employee training programs as a major duty or (B) any equivalent combination of the required experience and the substitutions below.
Substitutions:
I. A Bachelors degree with a major in education may be substituted for a maximum of two years of the required (A) experience*
II. A Graduate degree with a major in education may be substituted for the required experience.
*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
- For questions regarding the job posting please email the MassDOT Talent Acquisition Team at
- For general questions regarding MassDOT call the Human Resources Service Center at.
- For a disabilityrelated reasonable accommodation or alternative application method call the ADA Coordinator Lucy Bayard at.
Comprehensive Benefits
When you embark on a career with the Commonwealth you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you your loved ones and your future.
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An Equal Opportunity / Affirmative Action Employer. Females minorities veterans and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity or expression sexual orientation age disability national origin veteran status or any other basis covered by appropriate law. Research suggests that qualified women Black Indigenous and Persons of Color (BIPOC)may selfselect out of opportunities if they dont meet 100 of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Required Experience:
IC
Employment Type
Full-Time
