Automotive Service Advisor - Mercedes-Benz
Automotive Service Advisor - Mercedes-Benz
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
At MercedesBenz of Midlothian part of the Murgado Automotive Group we provide an unmatched luxury experience for our customers through premium service and a commitment to excellence. Our dealership represents one of the most prestigious automotive brands in the world and we strive to maintain the highest standards of customer satisfaction and service. We are currently seeking a dedicated and enthusiastic Automotive Service Advisor to join our team.
Position Overview:
As a Service Advisor at MercedesBenz of Midlothian you will play a vital role in ensuring our customers receive an exceptional service experience. You will be the primary point of contact for our service customers advising them on necessary maintenance coordinating repairs and ensuring their needs are met promptly and professionally.
Key Responsibilities:
Greet customers warmly upon arrival and assess their automotive service needs.
Provide expert advice on vehicle maintenance repairs and service options.
Prepare repair orders by documenting customer concerns and coordinating with service technicians to ensure accurate diagnosis and repair.
Communicate service updates to customers and answer any questions they may have.
Ensure the customer experience is seamless from checkin to vehicle pickup.
Provide detailed explanations of services performed and associated costs.
Recommend additional services as needed based on vehicle condition and manufacturer guidelines.
Work closely with technicians and parts staff to ensure timely and accurate service completion.
Maintain strong customer relationships and ensure satisfaction at every stage of the service process.
Qualifications:
High school diploma or equivalent; additional technical or customer service training is a plus.
Previous experience in a service advisor role or a similar customerfacing position in the automotive industry is preferred.
Excellent communication and interpersonal skills.
Ability to multitask and manage time effectively in a fastpaced environment.
A valid drivers license with a clean driving record.
Strong organizational skills and attention to detail.
A passion for delivering exceptional customer service.
Familiarity with automotive repair processes and systems is a plus.
What We Offer:
Competitive compensation package with performancebased incentives.
Comprehensive Medical Dental & Vision Insurance.
401K Plan with company match.
Paid time off and holidays.
Employee discounts on vehicles parts and services.
Opportunities for career advancement within the Murgado Automotive Group.
Supportive and dynamic work environment with a focus on training and development.
Access to cuttingedge service tools and technology.
Why Work at MercedesBenz of Midlothian
By joining the Murgado Automotive Group youll become part of a forwardthinking team that prioritizes integrity innovation and employee growth. As a Service Advisor you will have the opportunity to represent one of the worlds leading luxury brands while developing your career in the automotive industry. We believe in fostering a supportive environment where employees feel valued and empowered.
How to Apply:
If you have a passion for providing topnotch customer service and are ready to take your career to the next level with MercedesBenz of Midlothian we want to hear from you! Submit your application with a resume today!
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity color religion national origin gender sexual orientation/transgender status age disability martial/parental status citizenship status military status political affiliation and/or beliefs pregnancy order of protection status or other nonmerit status.
We are an employer who participates in the Everify program with the Department ofHomeland and Security.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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