Intake Counselor - Volunteer
Intake Counselor - Volunteer
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Salary Not Disclosed
1 Vacancy
Job Description
This is a volunteer opportunity available in the ACLU Foundation of Northern Californias LegalPolicy Department.
About the organization and the department
The mission of the ACLU Foundation of Northern California (ACLU NorCal) is to be an enduring guardian of justice fairness equality and freedom working to protect and advance civil liberties for all Californians. This position offers a unique opportunity to be at the heart of the LegalPolicy team which pursues cutting edge impact litigation and promotes policy change in order to defend and expand the civil liberties and civil rights guaranteed by the Bill of Rights and the California Constitution.
The position
Intake Counselors support the Civil Liberties Intake Program by processing requests for legal assistance distributing knowyourrights materials etc. The Intake Counselor position is supervised by the Intake Program Manager.
Responsibilities can include:
- Answering phone calls received through our Civil Liberties Hotline;
- Conducting initial interview questions with the callers writing clear and complete notes during the call and documenting relevant matters in a concise manner;
- Reviewing evaluating and responding to written requests for assistance including mail and online complaints; and
- Working with a webbased database to enter and update information from the intake as well as catalog that data within the system.
Qualifications
The ACLU NorCal values equity and inclusion and encourages a diversity of candidates from various backgrounds to apply.
Individuals joining the LegalPolicy Department team as a Volunteer Civil Liberties Intake Counselormusthave the following skills and qualifications:
- Strong commitment to and enthusiasm for the mission of the ACLU of Northern California (for examples of our work see the ACLU NorCals online legal docket: to adhere to a strict code of confidentiality;
- A dedication to ongoing learning on how to best perform intake volunteer duties;
- Strong oral and written communication skills;
- Proficiency with or willingness to learn Outlook;
- Proficiency with or willingness to learn a webbased database; and
- Highly organized and careful attention to detail.
Helpful but not required skills and qualifications include
- Advanced or higher proficiency in Spanish (reading writing listening and speaking);
- Experience with a webbased database.
Time commitment & benefits
We require a minimum 4month commitment of at 6 least hours during the workweek (Monday Friday). This is an unpaid position.
To apply
The cover letter should include why you are interested in this volunteer position and what your availability will be for the coming months.
The ACLU of Northern California advances equity and inclusion in the workplace by providing equal employment opportunity to support a work environment free from discrimination on the basis of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age (over 40 sexual orientation military and veteran status and any other basis prohibited by law. The organization also provides reasonable accommodations for qualified applicants and employees with disabilities. This equal employment opportunity policy applies to all aspects of employment including recruitment selection advancement training problem resolution and separation from employment. Through this policy the ACLU NorCal strives to establish and maintain an equitable and accessible work environment that is free from discrimination and supportive of a workforce that reflects the rich diversity of our communities and the people we serve. ACLU NorCal will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code Article 49.
Employment Type
Volunteer
