Patient Access Specialist On-Site
Patient Access Specialist On-Site
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Job Description
Current Employees:
If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet please review this tip sheet.
The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a fulltime Patient Access Specialist (OnSite).
CORE JOB SUMMARY
The Patient Access Specialist (OnSite) is responsible for coordinating a wide range of complex duties that support front end revenue cycle and clinic functions for hospital and clinic operations that impact the patient experience. Serves as functional expert for department peers and oversees team adherence with established policies and procedures.
CORE JOB FUNCTIONS
- Obtains confirms and enters demographic financial and clinical information necessary for financial clearance of scheduled patient accounts.
- Contacts patients families or physicians offices to obtain missing insurance information.
- Verifies insurance and confirms insurance eligibility of patient coverage benefits notifying patient and referring physician in the event of failed eligibility.
- Collaborates with scheduling departments to identify addon patients.
- Obtains necessary authorizations precertifications and referrals.
- Notifies patients of liabilities prior to date of service and collects funds.
- Maintains appropriate records files and accurate documentation in the system of record.
- Serves as a lead resource for lowerlevel Patient Services staff.
- Recommends new approaches to management for enhancing performance and productivity.
- Deploys critical thinking while responding to a variety of technical issues from patients physicians and employees via phone email web messages fax or email.
- Works independently and deals effectively with stress due to heavy workload and the handling of complex patient inquiries.
- Serves as a role model facilitator and coach in developing a culture of compassion and caring through building healthy relationships among staff patients and families.
- Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
- Adheres to University and unitlevel policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be allinclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
High School diploma or equivalent required
Minimum 3 years of relevant experience required
Knowledge Skills and Attitudes:
- Learning Agility: Ability to learn new procedures technologies and protocols and adapt to changing priorities and work demands.
- Teamwork: Ability to work collaboratively with others and contribute to a team environment.
- Technical Proficiency: Skilled in using office software technology and relevant computer applications.
- Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
Any relevant education certifications and/or work experience may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealthUniversity of Miami Health System South Floridas only universitybased health system provides leadingedge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H6Required Experience:
Unclear Seniority
Employment Type
Full-Time
