Executive OTC

Job Title: Executive/Senior Executive

Job Type: Permanent Fulltime

Function: Global Excellence Center (GEC)

Business: Godrej Consumer Products Limited

Location: Mumbai Maharashtra India

About Godrej Industries Group (GIG)

At the Godrej Industries Group we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products real estate agriculture financial services and chemicals industries.

Godrej Consumer Products Limited (GCPL)

Godrej Consumer Products is a leading emerging markets company. As part of the over 125year young Godrej Group we are fortunate to have a proud legacy built on the strong values of trust integrity and respect for others. At the same time we are growing fast and have exciting ambitious aspirations.

Finance Team

Our Finance team partners to drive sustainable longterm value creation ensure the continued health of our business and build the foundation for us to live our purpose achieve our ambitious growth aspirations and serve our consumers and communities. From business partnering and accounting to expert services theres a broad range of roles to explore in what could be your next team. Read about our strategy and plans in our Annual and Integrated Report.

About the role

We are seeking a Customer Management & Billing Executive who will handle client relationships ensuring exceptional service while managing accurate billing and invoicing. Requires strong communication skills attention to detail and proficiency in billing software and CRM systems. This role contributes to revenue generation customer satisfaction and the accuracy of billing operations. He/she shall be able to collaborate crossfunctionally resolve issues and contribute to process improvements.

Key Responsibilities

1.Reporting and analysis

• Conduct periodic activities for Order to Cash process (e.g. credit management block/unblock customers perform invoice accounting revenue recognition).
• Prepare regular reports on billing collections and customer interactions providing insights to management for informed decisionmaking and strategic planning.
• Share insights and recommendations with Operation Excellence team to improve billing processes and customer management strategies.
• Ensure compliance with company policies and procedures related to billing and customer data management.

2.Customer and billing management

• Communicate and discuss report insights and proposed actions with Customer Management & Billing Manager.
• Track and process payments received and address any discrepancies or issues related to payments.
• Collaborate with other departments to facilitate smooth processes related to customer management billing and service delivery.
• Collaborate with internal teams to resolve customer issues and enquiries promptly.
• Support maintenance of a customer contract repository to ensure alignment with billing terms pricing agreements and regulatory requirements.

3.Data management

• Update and maintain customer accounts keeping detailed records of interactions transactions and relevant communication to provide a comprehensive overview of the customers history.
• Utilize customer data to generate reports and insights that aid in understanding customer payment patterns to take informed decisions on billing strategies and upselling opportunities.
• Ensure compliance with data privacy regulations while handling customer information.

4.Process improvement

• Actively participate in OTC process improvement initiatives suggest enhancements to streamline billing procedures enhance customer experiences and optimize overall operations.
• Propose and support implementation of OTC process improvements to increase efficiency and accuracy.

Who are we looking for

Education:

• Bachelors degree in Finance Accounting Business Administration or a related field.
• Relevant certifications or additional qualifications are a plus.

Experience:

• Minimum 2 to 4 years of experience in accounts receivable collections & billing financial reporting or a similar role within a finance or accounting function is required.
• Experience working in a financial shared services environment is preferred but not mandatory.
• Proven track record of process improvement and optimization initiatives within accounts receivable or related financial processes will be advantageous.

Skills:

Technical Skills

• Proficiency in using enterpriselevel financial software and systems such as SAP S/4HANA or Microsoft Dynamics. Familiarity with SAP customization will be a plus.
• Excellent command of Microsoft Excel including pivot tables complex formulas and data manipulation techniques to facilitate financial analysis and reporting.
• Working knowledge of basic accounting practices legalities and regulations applicable to company under GST laws in India.

Soft Skills

• Candidate should be well versed in English. Proficiency in Bahasa/Portuguese will be a plus.
• Strong attention to detail accuracy and commitment to data integrity.
• Excellent analytical and problemsolving skills to identify issues and propose solutions.
• Effective communication skills to interact with various stakeholders including finance teams auditors and management.
• Ability to manage multiple priorities and meet deadlines in a fastpaced environment.
• Team player with the capability to collaborate across departments geographies and cultures. Proactive attitude towards process improvement and the ability to drive change.

Whats in it for you

Be an equal parent

Maternity support including paid leave ahead of statutory guidelines and flexible work options on return

Paternity support including paid leave

New mothers can bring a caregiver and children under a year old on work travel

Adoption support; gender neutral and based on the primary caregiver with paid leave options

No place for discrimination at Godrej

Genderneutral antiharassment policy

Same sex partner benefits at par with married spouses

Gender transition support

We are selfish about your wellness

Comprehensive health insurance plans as well as accident coverage for you and your family with topup options

Uncapped sick leave

Mental wellness and selfcare programmes resources and counselling

Celebrating wins the Godrej Way

Structured recognition platforms for individual team and businesslevel achievements

Performancebased earning opportunities

An inclusive Godrej

Before you go there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. Its not just in our DNA and nice to do. Being more diverse especially having our team members reflect the diversity of our businesses and communities helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality race colour religion caste gender identity or expression sexual orientation disability age or marital status and ensure equal opportunities for all our team members.

If this sounds like a role for you apply now!

We look forward to meeting you.