FMLA Leave Specialist Tilt
FMLA Leave Specialist Tilt
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$ 75000 - 75000
1 Vacancy
Job Description
FMLA/Leave Specialist @ Tilt
Tilt (check us out here) is looking for a Leave Success Manager to join our team and help us scale our business by working closely with our customers employees to provide seamless onboarding and ongoing support as they navigate the leave journey from start to finish.
Who are we
Our mission is big: make leave not suck. We are building a product that makes it easy for people to switch between work and life. If you join us youll be part of a fearless band of humans helping employers balance empathy with economics. Were changing the status quo and its hard. You should know that now. You should also know that joining Tilt means the opportunity to be a changemaker. Were thinkers doers revolutionaries dreamers get doneers and bold enough to tackle a really complex space. We are a post series A company that has raised $20 million to date and were ready to put it to good use to grow our business!
Who are you
As a member of the Customer Success Team you will have a few years of experience in a customer facing role preferably in the healthcare or human resources industry and a passion for helping people when it matters most. You are highly organized and thrive in an environment where your ability to empathize research and serve others is celebrated.
Daytoday you will get your hands dirty by:
Managing the lifecycle of employees on leave through Tilt software and various support channels
Providing troubleshooting support for employees and their managers
Partnering with internal experts to serve as a resource for employees on leave answering questions around U.S. state and federal leave laws state paid family and medical programs healthcare providers insurance carriers and company policies
Advocating for the customer internally by working across multiple departments
Ongoing development of your platform and industry knowledge around leave management and compliance
Collaborating with each accounts Customer Success Manager (CSM) to help prove value to our stakeholders
Communicating directly with regulatory agencies healthcare and insurance providers and other third parties if/when necessary
Youre a great fit if
2 years of experience in a customer success or support and have extensive knowledge in paid and unpaid Leave of Absence across the United States
Passion for helping people solve their problems and navigate abstract regulations
Ability to research policies and compliance literature interpreting and translating knowledge to a nonpolicy savvy audience
Clear articulate and empathetic communication style you deliver your message with respect confidence and compassion
Thrive in a fast paced environment embrace technology and enjoy learning new tools and are able to easily change gears and switch between multiple platforms to get the job done
Naturally selfdirected organized and resourceful with the ability to multitask managing and switching priorities as needed
You thrive in a collaborative environment where diversity and inclusion is celebrated
Youre familiar with the leave compliance space
You have experience working with a startup and/or with a B2B SaaS business
Virtues/Competencies
1. Health & Family First
You balance work and personal life effectively
You get things done at a pace consistent with the business needs
You show up and are reliable
You encourage others to put their health and family first
2. Autonomy Team. Always
You are highly organized and can manage multiple priorities and deadlines at once
You are focused on scale and building you understand that pace is equally as important as quality
3. Be Curious
When you dont have all of the answers you dig in and ask questions
You dont let negative assumptions drive your actions and instead assume positive intent and find truth
You are intentional in discovering the paths of self development Tilt has to offer and seek out opportunities to engage in professional growth
4. Love Our Customers
You show empathy and compassion; you strive to meet people where they are to offer maximum support
5. Fearlessly Flexible
You go with the flow and deal with (lots) of ambiguity
Youre not afraid to work without clear direction
Total Compensation
The projected annual salary range starts at $60000 USD plus stock options (ISOs) because we believe everyone should have some stake in our business. We are peoplefirst and this aint some PR jazz we truly give a about our peeps!
Additional benefits include:
Comprehensive medical dental and vision benefits paid at 100 for all employees and 50 for dependents.
401k match 100 match on the first 3 50 match on the next 2
$100 monthly to spend on What Matters Most
Responsible Time Off take what you need when you need it!
More about our amazing Perks and Benefits can be found here!
More about Tilt
Tilts mission is big: make leave not suck. We are building a product that makes it easy for people to switch between work and life. If you join us youll be part of a fearless band of humans helping employers balance empathy with economics. Were changing the status quo and its hard. You should know that now. You should also know that joining Tilt means the opportunity to be a changemaker. Were thinkers doers revolutionaries dreamers get doneers and bold enough to tackle a really complex space.
Remote Work & Flexibility
We are a fully remote company. We are committed to being fearlessly flexible and ensuring that all employees are set up and have the autonomy to do their best work as well as have the balance to care for their health family and life outside of work. Overall we trust our team and are focused on outcomes not outputs.
Equal Opportunity Employer
We celebrate and support our differences. We believe in the power of equality which is why we are an equal opportunity employer. Employment at Tilt is based solely on a persons merit and qualifications related to their professional competence. Tilt does not discriminate against any employee or applicant because of race color creed religion sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or any other basis protected by law. We comply with all applicable national state and local laws pertaining to nondiscrimination and equal opportunity.
You must be authorized to work in the US.
So what do you say Do you want to join our team
Required Experience:
Unclear Seniority
Employment Type
Full-Time
