Sr Manager Business Transformation Engineering Product Design

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 6000 people across the globe who think thats work worth doing.

Sr. Manager Business Transformation (Engineering Product Design)

Why We Have This Role
The Transformation Team Lead will play a critical role in revolutionizing our development processes within the Product UX and Engineering (PXE) Organization at Qualtrics. You will lead initiatives that align with our goals of driving innovation and increasing efficiency in product development. This leader will oversee a small team focused on multiple transformation initiatives pilot new processes drive process improvements implement new technologies where applicable and proactively address risks interdependencies and change management to drive progress. You will be working with leaders across the organization to drive adoption and otherwise influence the future of how the PXE organization works.

How Youll Find Success
Strategic Vision: Develop and articulate a clear strategic vision for transformative process design initiatives within the software product development space.Communication: Ability to effectively communicate initiatives updates gain stakeholder buyin and nurture productive partnerships across the product UX and engineering teams. Collaborate with leaders to ensure alignment and foster a culture of openness and innovation. Process Design and ProblemSolving: Apply process design expertise to identify inefficiencies in software development workflows and implement cuttingedge solutions. Facilitate workshops and strategy sessions to cocreate optimized processes that support PXE organizational goals. Change and Risk Management: Lead the design and of comprehensive change management strategies that ensure smooth adoption of new processes and technologies. Anticipate risks associated with transformations and develop robust mitigation plans.

How Youll Grow

Executive Exposure: Continuous exposure to senior leaders within the PXE organization.Crossfunctional knowledge: Ability to develop knowledge and expertise across many of the functions in a large Product UX and Engineering organization. Strategic Influence: Opportunity to influence decisionmaking at the highest level on the most important initiatives that will underpin the success of the PXE organization and Qualtrics

Things Youll Do
Ensure successful of transformation initiatives: Set key objectives and success measures for each of the initiatives
Lead others to understand the impact to people processes technology and systems and collaborate with many teams and stakeholders to ensure maximum benefit from your initiatives pilot efforts new technology(ies) tools etc.
Collect and evaluate success criteria and performance metrics of new initiatives pilot efforts new technology introductions etc. using scorecards and dashboards.
Define and execute release and communication plans for implementation of successful initiatives pilot efforts new technology(ies) etc. ensuring stakeholder adoption as required by the business.
Foster alignment and buyin: Identify key stakeholders within PXE and across Qualtrics and establish the right touchpoints and processes to drive collaboration and alignment
Develop a set of actionable and targeted change management plans and tools (i.e. communication plan sponsor roadmap coaching plan business readiness training plan resistance management plan) while considering adoption reinforcement and celebration
Deliver Tangible Business Outcomes and Value: Ensure performance tracking mechanisms are in place to measure and report on the benefits of the implemented changes
Coach senior leaders and managers in how they fulfill the role of change sponsor
Serve as the liaison to the Qualtrics Global Transformation Office to represent the voice of PXE as required

What Were Looking For On Your Resume
Bachelors Degree in Business Operations Finance or related field AND 8 years work experience in program management process management process improvement OR equivalent experience.
4 years working in a Product and/or Engineering organization
6 years management (e.g. people project process vendor change) experience.
6 years of people management experience.
Track record of leading and managing transformation or change management initiatives. This includes the ability to drive significant organizational changes streamline processes and implement new systems or structures.
Track record of developing strategic plans analyzing complex situations identifying key issues and implementing effective solutions.
Experience in effectively engaging consulting and informing stakeholders at all levels ensuring alignment and buyin.
Demonstrate resultsbased impact of previous transformation programs/initiatives.
What You Should Know About This Team
The PXE Transformation team is a new team within PXEOperations. The team lead role will report to the Leader PXEOperations. PXE Operations covers Product Ops Engineering Ops and Data Science & Analytics functions.

Our Teams Favorite Perks and Benefits

• Qualtrics offers US employees an annual $1800 experience bonus to provide an experience they might not otherwise have attend a sporting event or concert travel somewhere new or even use it to support a nonprofit or infuse funds into a small business in your area.
• All team members are encouraged to devote 10 of their time to personal learning and development.
• Qualtrics supports lots of ways of creating a family and lots of visions of family including infertility and adoption benefits and inclusive family leave policies.