Lead Bankruptcy Specialist

The Lead Bankruptcy Specialist is responsible for assisting the team and partner network in managing daily operations. This position monitors automated and manual processes to ensure proper handling of outsourced accounts. The Lead Bankruptcy Specialist also participates in projects and analyses as needed and communicates performance initiative and/or process results. This role acts as a resource for team members in areas of subject matter expertise and general operations. This position also investigates facts and prepares documents that meet internal and external deadlines and company quality standards.

RESPONSIBILITIES

• Relationship with and request fulfillment for internal / external customers.
• Serve as SME on two or more matters of increased risk and complexity by applying sound judgment and decisionmaking based on industry knowledge to avoid adverse company and / or client impact.
• Provide regular tracking and reporting on adherence to daily processes and / or financial performance.
• Oversee and make suggestions for improvements to daily automated and manual processes.
• Process administrative material and tasks.
• Train and mentor team members.
• Perform other duties as assigned.

MINIMUM REQUIREMENTS

EDUCATION: High School Diploma FIELD OF STUDY: General Studies

EXPERIENCE: 12 years Customer Service or Clerical experience

KNOWLEDGE SKILLS ABILITIES AND OTHER ATTRIBUTES:

• Basic MS Office skills
• Strong verbal and written communication skills and moderately skilled in MS Office
• Skilled in data entry and system queries

PREFERRED QUALIFICATIONS

EDUCATION: Bachelors FIELD OF STUDY: Finance Business

EXPERIENCE: 2 years work experience in Financial Services related field

If you are wondering why you should work for us here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs including our very own MCM Academy as well as a promotefromwithin philosophy.

• Reward and Recognition: We are committed to honoring great results ranging from informal accolades to formal companywide awards and prizes like allinclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health plus fitness membership reimbursements weight watchers our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations up to US$ 2500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us were proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave new parent flex time and child backup care options.

• Teambuilding: Enjoy experiences that inspire bonds with your colleagues through a wide range of companysponsored teambuilding events such as holiday celebrations and department outings.

• WorkLife Balance: Enjoy paid and floating holidays as well as generous paidtimeoff.

Our compensation and benefits programs were created with an EmployeeFirst Approach focused on supporting developing and recognizing YOU. We offer a wide array of wellness and mental health initiatives support volunteerism and environmental efforts encourage employee education through leadership training skillbuilding and tuition reimbursements and always strive to provide promotion opportunities from within.

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas a collaborative spirit and a passion for attaining breakthrough results. If you are resultsdriven have a passion for helping others and thrive in an innovative environment this might be the right place for you!

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation at .