Head of Product and Design Operations

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 3800 customers including Atlassian NBCUniversal Under Armour Shopify and Jersey Mikes rely on Amplitude to gain selfservice visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust uncover clear insights about customer behavior and take faster action. When teams understand how people are using their products they can deliver better product experiences that drive growth. Amplitude is the bestinclass analytics solution for product data and marketing teams ranked #1 in multiple categories in G2s Winter 2024 Report. Learn how to optimize your digital products and business at.

As an organization we approach challenges with humility take ownership of our contributions and embrace a growth mindset that pushes us to constantly improve ourselves each other and the value we bring to customers and partners.

Amplitudes Commitment to Diversity Equity & Inclusion (DEI):Amplitude believes that diversity enables the creation of better products improves the ability to solve complex problems and drives more powerful solutions. We strive to create an environment of inclusionone focused on psychological safety empathy and human connectionthat will allow employees of all backgrounds to thrive.

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. Almost 3000 customers including Atlassian NBCUniversal Shopify Under Armour and Jersey Mikes rely on Amplitude to gain selfservice visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust uncover clear insights about customer behavior and take faster action. When teams understand how people are using their products they can deliver better product experiences that drive growth.

As an organization we approach challenges with humility take ownership of our contributions and embrace a growth mindset that pushes us to constantly improve ourselves each other and the value we bring to customers and partners.

About the Role & Team

As the Head of Product & Design Operations you will play a pivotal role in enhancing our product management and product design processes and helping Amplitude deliver innovations that drive success.. You will lead initiatives that drive highvelocity and highimpact product while fostering collaboration across teams. Your responsibilities will span embedded product operations crossproduct coordination planning design operations new product introduction and integrating the voice of the customer into our strategies. This role reports to the Chief Product Officer.

As the Head of Product & Design Operations you will:

• Lead and cultivate a highperforming product & design operations team promoting a culture of innovation accountability and productivity.
• Embedded Product & Design Operations:
• Collaborate with product & design teams to ensure efficient of highimpact initiatives.
• Develop and implement scalable processes for crossteam collaboration ensuring product and design teams are fully supported during the product lifecycle.
• Drive product operations excellence enabling teams to operate with speed efficiency and agility.
• Optimize product & design process and tools to ensure that PM & Design best practices and business processes are consistent wellaligned across the organization and result in desired outcomes to support goals
• Proactively recognize potential risks in product and design operations and develop strategies to address them.
• Planning:
• Oversee metric reviews set standards for planning and facilitate the planning process to ensure alignment across product teams.
• Own the product design and development planning process including roadmap development capacity planning and resource allocation across product design and engineering.
• Collaborate with product managers and design leadership to drive key metrics and KPIs that measure the success of operational processes and product initiatives.
• New Product Introduction:
• Llaunch planning coordinate beta programs and ensure organizational readiness for product releases focusing on driving market success.
• Lead the NPI process ensuring products are launched on time within scope and with high quality.
• Coordinate crossfunctional teams (engineering product marketing supply chain etc. to align on timelines deliverables and strategies.
• Identify and mitigate potential risks in the product introduction process while driving continuous improvements in NPI frameworks.
• Voice of the Customer:
• Ensure customer insights are central to product operations influencing product design development and launch strategies.
• Establish a comprehensive VoC program to capture analyze and integrate customer feedback into the product development process.
• Work closely with customer support sales and product and design teams to prioritize feedback and ensure customer insights are incorporated into product roadmaps.
• Lead initiatives to improve customer satisfaction and drive product improvements based on VoC data.
• Crossfunctional Leadership:
• Build strong feedback loops with stakeholders and customers to ensure product and other cross functional team expectations are exceeded.
• Provide regular updates on product & design operations roadmaps and performance metrics to key stakeholders.
• Scale product and design knowledge throughout the company serving as an ambassador for the product and design organization product processes and the product strategy/roadmap.
• Monitor industry developments AI innovations and best practices in product & design operations to enhance and streamline our processes.
• Lead and cultivate a highperforming product & design operations team promoting a culture of innovation and accountability.

Youll be a great addition to the team if you have:

• A proven track record of 10 years in product management or operations or design operations ideally in a leadership role.
• Experience in product design or UX research operations is essential.
• The ability to think strategically while diving into detailed data analysis.
• A growth mindset viewing challenges as opportunities for learning and improvement.
• Strong interpersonal skills with a knack for fostering collaboration across diverse teams.
• Experience in Agile methodologies and a passion for operational excellence.
• A proactive approach driven by results and focused on delivering value.
• Experience crafting and leading collaborative product and design workshops.

Who We Are

The Company: Amplitude is filled with humble lifelong learners who are eager to help one another and the company succeed. Our values of growth mindset ownership and humility are core to the way we work: were tenacious in the face of challenges we take the initiative to solve problems that drive our shared success and we operate from a place of empathy and openness seeking to understand many points of view.

The Product: Amplitude is a digital analytics platformwe help companies capture data they can trust uncover clear insights about customer behavior and take faster action. This empowers teams to build better product experiences that drive business growth. Were super proud of what weve built and continue to expand: a platform that empowers companies to thrive in the digital era.

We care about the wellbeing of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and wellbeing of our Ampliteers.

Some of our benefit programs include:

• Excellent Medical Dental and Vision insurance coverages with 100 employerpaid premiums for employee Medical Dental Vision on select plans
• Flexible time off paid holidays and more
• Generous stipends to spend on what matters most to you whether thats wellness (monthly) commuter transit/parking (monthly) learning and development (quarterly) home office equipment (annual) and much more
• Excellent Parental benefits including: 1220 weeks of Paid Parental Leave Carrot Fertility Benefits/Adoption/Surrogacy support Backup Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)

Amplitudes Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products improves the ability to solve complex problems and drives more powerful solutions. We strive to create an environment of inclusionone focused on psychological safety empathy and human connectionthat will allow employees of all backgrounds to thrive.

Other fun facts about Amplitude:

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! Theyve said were the #1 product analytics solution for 15 quarters in a row on G2.
• Were focused on growth. Check us out in Deloittes 2023 Technology Fast 500
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs management training and wellness initiatives.
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012 went public via a direct listing in September 2021 and are now trading under the ticker $AMPL.
• Were a global and fastgrowing team! We have employees around the world and offices in San Francisco (HQ) New York Vancouver Amsterdam London Paris Singapore and Tokyo.
• Our mascot is the datamonster who loves to chow down on numbers charts and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status or sexual orientation.

This role is eligible for equity benefits and other forms of compensation.

Based on legislation in California the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $235000 $440000 total target cash (inclusive of bonus or commission)

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By applying for this job you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Staying Safe Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

By applying for this job you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Staying Safe Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitudeemail address. You can learn more about how to protect yourself from these types of fraud by referring tothis article. Please exercise caution and cease communications if something feels suspicious about your interactions.