Associate Software Support Specialist
Associate Software Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
- Strong desire to work with a team that has common goals.
- Passion for helping clients and building rapport.
- Desire to work in a fastpaced environment where every day offers diverse experiences and opportunities to help people.
- Aptitude for problem solving and thinking outofthebox.
Responsibilities
- Troubleshoot and resolve clients online and phone inquiries regarding software issues while providing exceptional customer service.
- Prioritize analyze and manage multiple inquiries from a varied group of clients.
- Advance product knowledge by reviewing new functionality and testing new product issues.
- Advocate for the client and ensure the software meets their business requirements.
- May create or enhance documentation videos or webinars throughout the support process.
- Commits to expanding technological skills and knowledge of the Tyler products.
Qualifications
- College degree or comparable work experience.
- Prior experience with property tax is a plus.
- Excellent interpersonal skills.
- Effective decision making and problemsolving skills involving troubleshooting basic to moderate issues.
- Strong organizational skills and ability to prioritize and complete multiple tasks in a fastpaced client focused environment.
- Proficiency with computers and contemporary online applications.
- Effective analytical ability particularly in a technical environment.
- Excellent written and verbal communication skills.
- Strong organizational skills.
Required Experience:
IC
Employment Type
Full Time
