Application Engineer London

About Sapio Sciences

Sapio Sciences is on a mission to accelerate scientific drug discovery and highthroughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists software developers and professionals passionate about providing a bestinclass lab informatics platform and industryspecific solutions.

Sapio is one of the few software providers to offer a truly unified and highly configurable lab informatics platform and a broad suite of purposebuilt solutions. The Sapio platform makes it easy for scientists laboratory and bio/informatics professionals to streamline and manage their endtoend laboratory operations from instrument data integration to workflow and experiment setup to sample and materials management data management and scientific data analysis and reporting.

Working at Sapio

At Sapio were not just building lab informatics solutions. Were creating tools made for the scientist and motivated to make the world a better place.

We understand that lab informatics is about more than managing data or connecting workflows. Its about making life easier for the scientist and making scientific progress faster for everyone. Our platform delivers the levels of configurability usability and insight that scientists have only ever dreamed of.

Were a team of scientists developers and innovators who question convention and stay focused on what matters most advancing drug discovery science. We challenge the status quo and respond to the needs at the heart of science with powerful solutions that are simple to use effortless to evolve and downright easy to love.

As part of the Sapio team youll work in a collaborative and forwardthinking environment where your ideas are valued your growth matters and your work makes a difference.

Were proud to partner with leading labs around the world from ambitious startups to global organisations who trust Sapio to support discovery development and diagnostics with industryfirst scienceaware solutions.


About the role:

An experienced application engineer you will be confident working in Life Sciences to successfully deliver our solution to the delight of customers. To develop deep knowledge of LIMS ELN and SDMS products and their application within the Laboratory setting are essential for success with a goal of becoming an expert in the configuration and deployment of Sapio Sciences products.

What we are looking for:

• Build and maintain an indepth understanding of Sapio Sciences products and services.
• Work with the Sapio Sciences team to develop and deploy solutions for the customer.
• Work closely with the Business Analysts and Solution Architects to understand the business requirements and processes.

• Configure the Sapio products to meet time budget quality and customer success criteria.
• Train customers on the configuration and use of the Sapio Sciences products.
• Support customers in the subsequent implementation of the configuration.
• Support customer deliverables as defined by the SA/BA in the subsequent implementation of the configuration.
• Provide help on support portal to address customers questions and issues on a rotating basis.
• Follow Sapio Sciences agile deployment methodology.
• Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project.
• Meticulously manage all AE related deployment services documentation.

Required skills and capabilities:

• Strong programming skills with detailed knowledge of Python.
• Strong analytical problem solving and factfinding skills.
• Proven organizational skills with the ability to deliver agreed workload within deadlines whilst maintaining a high degree of accuracy and attention to detail.
• Selfstarter who is happy to learn from colleagues.
• Highly respected and trusted by the customers you work with.
• Great communicator.
• Focused on activities that add value and avoiding those that do not.
• Determined and persistent.
• Maintain the highest standards of integrity and respect for coworkers customers and prospects.

Its a bonus if you have the following:

• A Degree or equivalent in Computer Science.
• Experience programming in Java.
• Experience working with JIRA in a support capacity.
• Life Sciences experience working within a Lab (preferably introducing new IT solutions).
• Experience with configuring either LIMS or ELN or similar software.
• Knowledge of one or more of GWT MySQL Oracle Tomcat Linux AWS.

Our People
At Sapio Sciences our people are at the heart of everything we do. Our lab informatics solutions are powered not just by technology but by a shared commitment to our core valueswhat we proudly call The Sapio Seven aka EMBRACE:

Embrace the future

Make a difference

Be true partners

Remember why were here

Act with empathy

Commit to transparency

Excel in quality

These values shape how we work how we grow and how we deliver impact for our clients every day.

What We Offer

At Sapio Sciences we recognise that our people are our greatest strength. Thats why were proud to offer:

• A competitive salary and benefits package
• Flexibility to work remotely with opportunities to travel
• A comprehensive onboarding and training programme
• Ongoing opportunities for professional growth and development
• A collaborative inclusive and supportive work environment

Sapio Sciences is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Reasonable Adjustments

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage across the application interview & assessment processes then please let us know. We will work with you to support your needs in confidence.

Diversity Equity & Inclusion

We do not discriminate based on race colour religion sex sexual orientation gender identity national origin age genetic information disability or any other status protected by law or regulation. We intend that all qualified applicants be given equal opportunity and that selection decisions are based on jobrelated factors. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.