IT Technician III
IT Technician III
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$ 65000 - 90000
1 Vacancy
Job Description
About TeamLogic IT
IT Technician III Responsibilities:
- Provisioning and system setup for clients
- Provide support of incoming requests to the service desk via telephone web portal email to ensure courteous timely and effective resolution of enduser issues
- Prioritize incidents and service requests according to defined processes to meet defined SLAs
- Advanced interpersonal skills such as telephony skills communication skills active listening and customercare
- Resolve complex problems and technical issues interacting with clients through phone emails or chats and provide unambiguously written instructions or technical manuals
- Use remote tools and diagnostic utilities to aid in resolving support requests
- Perform handson fixes at the desktop server storage or network device level when remote tools are not appropriate including hardware repairs delivery of peripherals or other fixes
- Installing and configuring hardware and software components throughout various network infrastructure devices
- Oversee the design development implementation and analysis of technical products and systems
- Install IT Security related software and systems including antivirus or malware protection software
- Server administration via Active Directory File & Print services DNS DHCP
- Network firewall and switch administration and maintenance
- Some network and server solution design and architecture
- Perform preventative maintenance including checking and cleaning of workstations printers and peripherals
- Ensuring company safety and security standards are met
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience
- Exceptional written and oral communication skills
- Experience with desktop and server operating systems including Windows 10 Windows 11 Server 2016 Server 2019 Server 2022 and Mac OS
- Experience with Exchange
- Strong understanding of technology and business productivity systems
- Active Directory Group Policy knowledge and experience
- Exceptional interpersonal skills with a focus on rapport building listening and questioning skills
- Good problemsolving skills
- Excellent customer service skills
- Ability to work under moderate supervision
- Valid Driver License and ability to drive to customer locations when required
- Ability to lift or move technical equipment when necessary
- Experience supporting virtualized server platform solutions
- Experience supporting enterprise backup systems
- Microsoft Server certification preferred
- Microsoft Desktop operating systems certification preferred
- CompTIA Net and/or CompTIA Security certifications preferred
- Kaseya RMM and Autotask PSA Experience is a plus
- Experience with UTM firewalls is a plus
- Experience working for a Managed Service Provider is a plus
- Sales Engineering experience a plus
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
IC
Employment Type
Full-Time
