Cyber Case Management Mid-level Process Assurance Analyst
Cyber Case Management Mid-level Process Assurance Analyst
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$ 104000 - 166000
1 Vacancy
Job Description
Responsibilities
Peraton is seeking an experienced Cyber Case Management Midlevel Process Assurance Analyst for its Federal Strategic Cyber sector.
Location: Onsite Arlington VA
As the nations risk adviser we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources analyses and tools to help them build their own cyber communications and physical security and resilience and in turn strengthening national resilience.
In this role you will:
- Lead small projects with manageable risks and resource requirements
- Interact with senior customer personnel on significant matters
- Coordinate activity across organizational lines
- Develop the overarching process of receiving triaging assigning tracking closing and finalizing the record of reported incidents
- Draft organizational documentation such as Concept of Operations Standard Operating Procedures Work Instructions etc.
- Ensure tactical implementation of the incident reporting processes staffing and technologies
- Identify opportunities to increase the efficacy of cyber incident report handling and workflows
- Document challenges coordinates across teams to identify opportunities for process improvement and recommend solutions to ensure incident reporting apparatus success
- Understand cyber physical and communications incident trend analysis and reporting functions
- Correlate and associate potential threat activities to inform senior decision makers
- Ensure timely and effective response to internal and external mission partners
- Validate the appropriate incident escalation and reporting procedures
- Seek to improve the quality productivity and sharing of information pertaining to the incident reporting life cycle
Duties may also include but are not limited to:
- Act as a resource for colleagues with less experience
- Identify log categorize perform initial triage routing and resolving incidents and requests
- Manage the lifecycle of incident and request tickets in accordance with interface agreements
- Performing customer relationship management activities with mission partners
- Perform internal coordination and follow up for distributed actions
- A willingness to learn new tools and technologies and take on new responsibilities as assigned
#CISA
Qualifications
Basic Requirements: LU
- BS/BA with 5 years of related experience or MS/MA with 3 years of related experience or PhD. An additional 4 years of experience may be considered in lieu of degree.
- Demonstrated indepth conceptual and practical knowledge in job discipline and basic knowledge of related job disciplines.
- Experience leading projects or project steps within a broader project or have accountability for ongoing activities or objectives.
- Demonstrated experience in providing solutions to complex problems which require regular use of ingenuity and creativity.
- Demonstrated ability to work independently receiving minimal guidance.
- Experience in developing formal written guidelines or instructions with operational and technical components.
- Demonstrated understanding of organizational structure and alignment to business operations.
- U.S. citizenship and an active Top Secret Security Clearance w/ SCI.
- In addition selected candidate must be able to obtain and maintain a favorably adjudicated DHS background investigation (EOD) for continued employment
Preferred Qualifications:
- Security Certification.
- ITIL Foundation Certification.
- Minimum of 3 years supporting a WATCH Operations Center or Security Operations Center.
- Worked within a customer serviceoriented environment.
- Developed business operational workflow models.
- Exceptional communication skills.
- Technical writing skills.
- Experience in using the Remedy and ServiceNow ticketing suite.
Peraton Overview
Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Manager
Employment Type
Full-Time
