Customer and Data Support - Complaint Management Remote
Customer and Data Support - Complaint Management Remote
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1 Vacancy
Job Description
Position : Customer and Data Support Complaint Management
Location : Birmingham AL
Duration : 12 Months contract
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Healthcare
Level Of Experience: MidLevel
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Shift Timings: 8 AM 5 PM
Must haves:
Good communication skills
Good written & verbal skills
Bachelors degree required
Customer tech & support experience
Organizational skills
Job Description:
Customer and Data Support Complaint Management is responsible for managing the customer experience related to complaints or questions on our products and services and for prioritizing business opportunities and product/ service solutions.
Typically is a college / university graduate or has equivalent experience.
Has basic knowledge of theories practices and procedures in a job family or skill related to software and support
Applies knowledge and skills to complete own work. Depends on others for instruction guidance and direction.
Develops competence in own area by performing routine work.
This position will support the Integrated Solutions Data and Customer Support Team by supporting our complaint management across the platform.
This position will be customer facing and selfmotivated to develop processes and procedures for user access and management across the Integrated Solutions platform including supporting sites with single sign on deployed and hosted solutions.
Additionally this position will support other complaint management tasks across the platform. Ideal candidate will have some support experience with other Software as Service solutions.
The ideal candidate will also have excellent written and verbal communication skills. This position will be remote.
Job requirements:
Bachelors degree preferred
Proficient in Microsoft Office Products
Employment Type
Full Time
