Seasonal Visitor Services Coordinator
Seasonal Visitor Services Coordinator
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Job Description
Position Title: Seasonal Visitor Services Coordinator
Department: Visitor Services
Reports to: Visitor Services Manager
FLSA Status: PartTime Seasonal NonExempt
Compensation: $20.50 per hour
Schedule: Hours vary by season; 35 days/week (WednesdaySunday) MarchOctober 2025 with possible extension through December 2025
Position Description:
The seasonal Visitor Services coordinator is responsible for assisting with all daytoday activities of Brooklyn Botanic Gardens admissions operations including providing support to approximately 4050 parttime seasonal Visitor Services staff; providing exceptional customer service to the Gardens visitors and members; managing the admission booths; and otherwise supporting the needs of the Visitor Services department.
Primary Responsibilities:
- Coordinate the ground operations of the Gardens Visitor Services team including opening and closing ticket booths and compiling daily box office reports.
- Support frontline Visitor Services staff and provide excellent customer service to the Gardens visitors.
- Serve as first point of escalation for customer issues at the Gardens three ticket booths.
- On peak visitation days float among the entrances helping troubleshoot issues that arise and covering shift captain lunch breaks when needed.
- Assist with keeping booths stocked with printed Garden materials and other supplies.
- Answer emails and phone calls from visitors as needed.
- Assist with other departmental tasks as assigned.
Qualifications:
- 23 years experience in a frontline customer service role preferably at a cultural institution
- Must possess a positive energetic demeanor and thrive working in a fastpaced teamoriented environment
- Exceptional communication skills and ability to identify and solve problems efficiently
- Ability to work a flexible schedule; weekend and holiday work required
- Experience with Microsoft Office suite and cash handling
- Current drivers license required
Benefits:
- BBG offers certain benefits to parttime employees including:
- Up to 56 hours of sick leave
- Shortterm disability/New York Paid Family Leave
- As a 501(c)3 BBG is a Public Service Loan Forgiveness (PSLF) Eligible Employer
- Museum Pass which provides employees the opportunity to enter many museums in New York City for free
- Free Garden admission for employee plus one guest
- Employee discount at BBGs retail shop and food venues
How to Apply:
To be considered for this position please submit an application by clicking Applybelow.Applications submitted without a rsum and cover letter will not be considered.
No telephone calls for position inquiries please.Applicants with disabilities who need assistance with the online system or who may require a reasonable accommodation during the application process should contact Human Resources at.
Brooklyn Botanic Garden is an Equal Opportunity/Affirmative Action employer.
Required Experience:
IC
Employment Type
Temp
