E-Commerce Manager
E-Commerce Manager
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1 Vacancy
Job Description
Our Client Kate McLeod is a brand that makes solid body care products that melt natures most moisturizing ingredients directly into the skin. At the heart of everything they do is a commitment to creating meaningful connections with their customers and as a key part of that delivering an exceptional online shopping experience. They are looking for a dynamic and strategic ECommerce Manager to help them grow and refine their digital presence while nurturing their community of customers.
Who You Are
You live and breathe ecommerce. You have your finger on the pulse of digital marketing and website trends across a variety of industries and you are passionate and educated about the clean beauty health and wellness space. You love working in small teams and you are excited about the idea of working closely with a companys cofounders and leadership team. You believe in our brand and mission; you recognize how innovative our products are; and you want to help us take this to the next level.
Key Responsibilities
ECommerce Management & Operations
Own and optimize the ecommerce site ensuring a seamless onbrand experience from homepage to checkout.
Develop and execute strategies to increase conversion rates and grow revenue.
Manage the endtoend product lifecycle online including but not limited to product launches promotions seasonal campaigns and subscriptions.
Oversee website analytics to track performance identify trends and inform datadriven decisions.
Partner with the creative and marketing teams to execute visually compelling and engaging site updates inclusive of landing page tests.
Collaborate with and help manage the ecommerce agency ensuring alignment on brand goals timely of deliverables and ongoing optimization of campaigns and site performance.
Monitor and support Kate McLeods retail presence on thirdparty platforms (such as Sephora or wholesale partner sites) flagging opportunities coordinating updates and ensuring consistent brand representation.
Work closely with the Social Media Manager to maintain and optimize Kate McLeods social commerce presence on platforms like Meta Shop and TikTok Shop ensuring a seamless shopping experience and alignment with broader ecommerce goals.
Customer Relationship Management
Enhance their CRM strategy to build deeper connections with their customers and drive repeat purchases.
Analyze customer data and purchase behavior to create targeted personalized email and SMS marketing campaigns.
Deploy email and SMS campaigns execute automated customer flows (ex: Welcome Flow Abandoned Cart Flow) and continually optimize them for improved performance and customer engagement.
Develop strategies to reward customer loyalty and turn firsttime buyers into lifelong fans.
Collaboration & Leadership
Work closely with the marketing team to align ecommerce initiatives with broader brand goals and storytelling.
Coordinate with the operations team to ensure accurate inventory management and timely fulfillment.
Stay ahead of industry trends and emerging technologies to continuously improve the customer experience.
What Were Looking For
Minimum 5 years of experience managing ecommerce platforms (experience with Shopify Plus is a must).
Strong understanding of ecommerce analytics tools (Google Analytics Klaviyo etc. and conversion optimization strategies.
Experience in customer relationship management including email and SMS marketing.
A passion for creating meaningful connections with customers and elevating their online shopping journey.
A proactive detailoriented selfstarter who thrives in a collaborative environment.
#LIDN1
Required Experience:
Senior IC
Employment Type
Full-Time
