Front Desk Agent - Hilton Garden Inn Morgantown
Front Desk Agent - Hilton Garden Inn Morgantown
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1 Vacancy
Job Description
The Hilton Garden Inn ofMorgantown WV is conveniently located in the Suncrest Towne Centre just steps from shopping and dining. It is also just minutes away from Ruby Memorial Hospital West Virginia UniversityMountaineer Field and the WVU Coliseum. Come join ourfantasticteam!
We are looking for a Front Desk Agent with a friendly attitude to become part of our team!
Compensation: $13.00 per hour
Position Overview:
Responsible for checkingin and checkingout guests and responding to inquiries and problems in an
efficient courteous and professional manner to achieve maximum customer satisfaction while complying
with all SOPs.
Essential Job Functions:
- Handle guest registration and room assignments accommodating special requests whenever possible.
- Preregister block reservations and take same day reservations and when necessary future reservations following resort rate structures discounts and selling strategies.
- Handle guest checkins/checkouts in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
- Resolve customer complaints assist customers in all inquiries in connection with resort services inhouse events directions local attractions check cashing safety boxes etc.
- Cancel room reservations according to procedures.
- Walk customers in a professional and courteous manner according to procedures.
- Cleaning and organizing on downtime.
- Adhere by the Hilton brand standardstrainings and requirements.
- Cross train in Housekeeping to understand how a guest room is cleaned and prepared for guest use.
- Assist with laundry department with folding of linens when needed.
Nonessential Job Functions:
In addition to the performance of the essential functions this position may be required to perform a
combination of the following supportive functions:
- Inventories guest room keys according to policy and request rekeying as necessary.
- Assist with responsibilities and duties in the absence or heavy volume in the areas of housekeeping lobby laundry and public areas.
Qualifications:
- High School diploma.
- 12 years of experience working as a hotel front desk agent preferred.
- Competent computer skills including knowledge of Microsoft Word and Excel.
- Organizational skills and attention to detail.
- Follow instructions respond to management direction; Take responsibility for own actions; Keep commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
- Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance.
Additional Information:
Please note this job description is not a comprehensive listing of activities duties or responsibilities required for this job. Standard Operating Procedures Training Checklists and Departmental Handbooks will be provided to ensure the associate is trained in all duties and responsibilities of the position. Duties responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race religion sex national origin sexual orientation age citizenship marital status or disability.
About the Company:
Up to Par Management LLC and Taylor Hospitality LLCselectonly the most passionate and skilled hospitality professionals. Up to Par Management LLC and Taylor Hospitality LLC area premier management company creating lifetime memories for its members guests and associates through its profitable clubs hotels valueadded services and community relationships.Up to Par Management and its subsidiary Taylor Hospitality is a leading club and hospitality management company specializing in golf country club hotel and restaurant operations fullservice management and consulting. We are a growthoriented company pride ourselves in providing opportunities for our associates as well as our partner properties.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
