IT Support Tier 2
IT Support Tier 2
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Salary Not Disclosed
1 Vacancy
Job Description
What we are looking for
SCS is looking for an IT Support professional who will provide Helpdesk support to inhouse users as well as the administration of Server systems PCs Tablets Mobile devices applications and network equipment. This position offers challenges and opportunities to learn and implement new technologies. Youmust be able to work on multiple Helpdesk tickets simultaneously and be knowledgeable in various computerrelated topics. The IT Support is a fulltime position that will report to the headquarters in Long Beach CA.
How you can make an impact
- Provide Helpdesk support for Corporate Business Applications
- Management of your own Helpdesk tickets including followups and resolution as needed
- Handling of incoming technical support requests from inhouse users. Escalate support tasks as needed to other IT staff
- Work with IT staff as needed on a variety of shortterm and longterm projects
- Purchase install and maintain computer hardware software peripherals and mobile devices. Serve as the primary contact for resolution of hardware and software issues
- Proactive monitoring management updating and replacement of desktop hardware and software
- Test new hardware and software to assess functionality applicability as a business solution and conformance with corporate technical and operational standards
- Provide basic technical training to end users
- Work with local IT persons to provide Business Continuity in cases of emergencies
Qualifications
- Associate or bachelors degree in information technology/computer science degree preferred
- Minimum of 3 years of experience in an IT Support role required
- A MCP MCSE CCNA or comparable certification preferred
- Proficient in the installation configuration and troubleshooting process for hardware and software on Tablets Mobile devices Desktops Laptops
- Advanced knowledge of Windows OS environments includingWindows 10 and 11
- Strong knowledge of Microsoft Office products such as Outlook and Teams required
- Working knowledge of Active Directory TCP/IP subnets O365 Teams
- Understanding of problem and change management systems and processes
- Understanding of networking technologies such as VoIP/Routing/Switching
- Understanding of Server OS environments such as Microsoft Server
- A valid drivers license with a driving record in good standing is required since this position would require minimal travel.
Pay Range
Additional Information
Whether its reducing methane emissions at agricultural facilities and landfills repurposing contaminated properties producing alternative energy or sequestering carbon weve been focused on finding smart climate solutions and improving the natural environment since our inception over 50 years ago. Join our 100 employeeowned firm and start creating your own legacy.
As a growing firm we offer excellent opportunities for career advancement and a comprehensive package including:
Medical Dental Vision Life and Disability Insurance
100 employer funded Employee Stock Ownership Plan (ESOP) and 401K including employer match
Annual Bonus Program
Student Debt Employer Contribution Program
Paid holidays PTO and Paid Parental Leave
SCS Engineers is an Equal Opportunity Employer (EOE). SCS provides equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin protected veteran or disabled status.
If you have questions difficulty using our online system and/or you need an accommodation due to a disability then please contact us about your interest in employment at
Pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act SCS does not conduct criminal background checks until after a conditional job offer has been extended. All qualified Applicants with arrest or conviction records will be considered for employment. You can find a list of job duties of the specific job position you have applied which SCS reasonably believes that criminal history may have a direct adverse and negative relationship that could lead to the withdrawal of a conditional offer of employment after background checks are completed.
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Employment Type
Full-Time
