Program Developer

Essential Duties and Responsibilities

In service of providing highquality responsive clientcentered datadriven services and while working as part of the management team:

• Assist supervisor and other senior staff with setting (and monitoring progress toward) department performance goals that are consistent with Department of Homeless Services Shelter Performance System metrics.
• Audit and recommend improvements for current intake enrollment case conferencing and discharge processes across AHS programs (including shelters Safe Havens stabilization beds and outreach teams).
• Proactively develop methods and strategies to ensure consistent auditreadiness and perform
• internal audits as necessary.
• Work closely with Program Director to ensure program is operating and providing services in compliance with contract and regulatory requirements (e.g. OTDA 491 regulations Callahan Consent Decree etc.
• Create data collection methods and evaluate client outcomes for program goals of connecting to housing medical and psychiatric care.
• Monitor data and program performance in real time track trends and suggest datainformed modifications or improvements to policies procedures or workflows.
• Develop and implement consistent onboarding process for new hires across AHS programs.
• Develop and maintain centralized comprehensive resource hub to improve awareness of and streamline referrals to services.
• Train staff in BronxWorks Assistance with Self Administration of Medication policy and assist senior staff in maintaining fidelity to model.
• Develop and maintain centralized housing status hub to track connection to housing opportunities 2010E City FHEPS Housing Connect etc. across programs.
• Consumer Satisfaction and Client Grievance policies and procedures (e.g. development and administration of regular client satisfaction survey aggregation of client suggestions left in anonymous suggestion boxes impartial evaluation and response to client complaints participation in and appropriate documentation of Client Advisory meetings) and make recommendations to management team based on client input gathered through these channels.
• In coordination with supervisors and other senior staff prepare proposals for development/expansion/continuation of programs.
• Oversee asset management and tracking and perform regular asset audits (using AssetPanda database)
• Assist supervisors in preparing reports to funding sources.
• Assist with developing (and monitoring adhering to) corrective action plans for areas of program that are not meeting performance expectations.
• Facilitate monthly department meetings and provide updates on Key Performance Indicators (KPIs)
• Develop an iterative process of supervising and monitoring housing outcomes including placement quality and reentry to shelter (recidivism) to develop working best practices for achieving appropriate highquality clientcentered longterm placements.
• Submit reports to supervisor on a monthly basis or more frequently as required.
• Supervise other Quality Assurance staff and Housing staff in Adult Homeless Services Department as assigned.
• Act as supervisor and point of contact for matters related to compliance performance metrics and policy/procedure as appropriate in absence of Program Director and/or Director of Social Services or as otherwise assigned.
• Perform additional duties as assigned.

Qualifications

• Masters degree in social work public health sociology human services or related field.
• Minimum 2 years experience in social services or related field.
• Strong oral and written communication time management and organizational skills are necessary.
• Proficiency in Microsoft Office suite (including strong Excel skills) and other standard business technology required.
• Basic understanding of data management and manipulation required.
• Familiarity with CARES StreetSmart and AWARDS databases a plus.
• Strong presentation skills and ability to represent the agency at functions and meetings.
• Ability to collect and analyze Key Performance Indicators (KPIs) and outcomes.

Physical Requirements

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand walk or sit for long periods of time.
• Ability to climb five flights of stairs.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather including inclement weather.
• TB Test required within the first 120 days of employment.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms conditions and privileges of employment including but not limited to recruitment hiring compensation training and employee development placement promotion demotion upgrading downgrading transfer layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition military and veteran status gender identity or expression genetic information status as a victim of domestic violence or any other characteristic protected by federal state or local law. If you require reasonable accommodation as part of the application process please contact .