Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Dohrn Transfer is your complete Midwestern transportation partner. We offer lessthantruckload truckload and valueadded services throughout our 10state service area. Our family operated company provides the attention and flexibility that only a regional carrier can backed by excellence in service and powerful logistical tools.
Responsibilities
Answer customer calls and questions
Monitor the call queue to ensure that department is meeting goal times
Respond to emails received in the customer service ticket box
Respond to emails received in the pick up ticket box
Respond to Customer Queries on Web Chat
Trace and monitor critical accounts to ensure ontime delivery
Create monthly service reports for customers
Problemsolve customer issues that arise throughout the day
Rotate as Receptionist
o Answer all phone calls coming in to the Corporate Office by operating the switchboard
o Greet Visitors and applicants as they enter and assist them with their needs
o Customer database maintenance
o Complete pickup logging
o Stuff and mail all paper invoices to customers
o Prepare weekly timecards and various outgoing mailings
Perform other duties as needed
Qualifications
High School education or equivalent
Excellent Customer Service & Telephone Etiquette
Excellent communication skills verbal and written
Excellent Mindset
Detailoriented
4550 WPM typing skills
Proficient in Microsoft Excel
Ability to work in a team as well as independently
Excellent attendance
WORKING CONDITIONS/PHYSICAL DEMANDS
Primarily sedentary work which involves sitting most of the time
May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects
The general office environment is favorable; Lighting and temperature are adequate and there are minimal hazardous or unpleasant conditions caused by noise dust etc;
Visual Acuity including regular use of items including a computer screen or monitor
Manual dexterity is regularly required including fingering grasping and typing; manual dexterity includes repetitive motion of the wrists hands and fingers
Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone office machinery and conversations of others
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
