Senior Solutions Engineer Philippines
Senior Solutions Engineer Philippines
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1 Vacancy
Job Description
At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available locations: Singapore
What youll do as a Senior Solutions Engineer
You are the technical pin through the entire sales cycle pre and post sales. You will work closely with our prospects and customers to educate empower and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflares global distributed network and technology will allow you to find bestfit solutions for prospects to train and onboard new customers via videoconference or in person through documentation and to support the longterm success of the customer. As a subject matter expert on web/mobile security and performance you are a trusted source for developing new firewall rules from log files crafting performance caching and delivery strategies and creating or repurposing internal tools and scripts for customers.
As a Senior Solutions Engineer you are the technical customer advocate within Cloudflare. To aid your customers you will work closely with every team at Cloudflare from Sales and Product through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customers needs.
What we look for in our Senior Solutions Engineers
Our Solutions Engineers come from a wide range of backgrounds: financial consulting engineering software development product management customer support and project delivery. Were serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.
Ultimately you are passionate about technology and have the ability to explain complex technical concepts in easytounderstand terms. You are naturally curious and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.
Responsibilities
- As critical members of Cloudflares sales team Solutions Engineers drive technical discussions and implementations to help generate new business expand existing business and keep our customers happy.
- In business generation and expansion youll be tasked with qualification of prospect and customer use cases technical requirements discovery leading demonstrations solution identification and design and collaborative work on proofsofconcept (PoCs).
- For our existing customers Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices implementation of Cloudflare products and features and strategic guidance on internet security and performance.
- The role requires 2050 travel to attend meetings with prospects or customers attend conferences and other industry events and to collaborate with your Cloudflare teammates.
Requirements
- Demonstrated experience with a scripting language (e.g. Python JavaScript Bash Lua Go) and a desire to expand those skills.
- Expertise in internet technologies: OSI Model layers 17 BGP GRE TCP/UDP DNS (authoritative and recursive) HTTP(S) SSL / TLS.
- 10 years plus of experience in a customerfacing sales or consulting role.
- Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology and our Solutions Engineers are viewed as subjectmatter experts. Its incumbent on us to stay up to date not only with Cloudflares specific products but with industry trends.
- A focus on learning teaching collaboration mentorship and growth not only personally but also within the team and company.
- Aside from technical and collaborative skills we place a high value on project management relationship building and EQ.
Desired
- Youve built web applications before or contributed to existing web applications in a meaningful way.
- You understand the role of a firewall the difference between L3 L4 and L7 firewalls and that ACL doesnt always mean Anterior Cruciate Ligament.
- Youre not afraid of commandline interfaces RESTful APIs or analyzing HTTP request and response in a browsers web inspector.
- You can describe the differences between CSRF XSS and SQLi in detail and Cloudflares role in defending against them.
- Understanding of or experience with regulatory requirements such a PCI DSS HIPAA and SOC2.
- An undergraduate degree in Computer Science Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.
Bonus Points
- Graduatelevel degrees in Computer Science Engineering or related fields. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.
- Certifications
More About You
- You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers to frontend developers through to IT managers and Clevels in organizations.
- You want to be constantly learning new things and teaching what youve learned to the broader team through internal and external blog posts team demos and product training sessions.
- You have a knack for understanding problems and finding creative ways to solve them. Our product suite is evergrowing and knowing how to identify which parts will solve a customers particular problem is important.
- You understand how to manage a project work to deadlines and prioritize between competing demands.
What Makes Cloudflare Special
Were not just a highly ambitious largescale technology company. Were a highly ambitious largescale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customersat no cost.
Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacycentric public DNS resolver. This is available publicly for everyone to use it is the first consumerfocused service Cloudflare has ever released. Heres the deal we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something youd like to be a part of Wed love to hear from you!
This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via email at or via mail at 101 Townsend St. San Francisco CA 94107.
Required Experience:
Senior IC
Employment Type
Full Time
