Fraud Specialist I
Fraud Specialist I
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Job Description
At Chase you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialists work is creative exciting and different every day.
As a Fraud Specialist at Chase you will not only play a pivotal role in maintaining our profitability but also embark on a rewarding career journey. This role offers you the opportunity to enhance your skills work with a dedicated team and contribute to minimizing credit losses all while enjoying the benefits of being part of a globally recognized company.
Job Responsibilities:
- Work in a call center environment that requires 100 phonebased customer interaction
- Demonstrate excellent communication negotiation and decisionmaking skills while staying engaged with our customers
- Communicate with customers in a metricsdriven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fastpaced environment
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
- Minimum of 1 year of customer interaction or customer support experience required either by phone or facetoface
- Minimum of 6 months computer experience required utilizing multiple computer applications in a Windowsbased environment
- High school diploma(102)HSC or GED required
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fastpaced consistently changing environment
- Previous experience working in a Call Center Banking or Finance industry
- Have a passion for helping people by solving problems presenting and explaining solutions
Required Experience:
Unclear Seniority
Employment Type
Full-Time
