Travel Program Administrator
Travel Program Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- 3 years of experience in the Travel Industry. Travel Agent experience is a plus
- Excellent customer service and problemsolving skills
- Ability to effectively manage multiple project and priorities for both PayPal & CWT
- Strong written and verbal communication skills
- Able to interface with all levels of the organization in a professional manner and lead cross functional projects
- Proficiency in Microsoft Office suite of products (Word Excel PowerPoint Outlook) and aptitude for software applications
- Located on West Coast (preferable) will work West Coast hours
- Motivated selfstarter
- Ability to work individually as well as in group environment
CarlsonWagonlit Travel is looking for talented and enthusiastic people. People whowant to realize their professional ambitions while delivering the highestlevels of expertise and service to our customers. As a global leader inbusiness travel management we offer exciting opportunities in different areasaround the world. If you share our commitment to excellence and customer careand enjoy professional challenges we would like to hear from you.
Learn aboutus and start your journey.
- Back up support for Global Travel Manager
- Serve as clients first level of escalation point in customer service concerns
- Delivering a highlevel customer service support.
- Combine customer service reports to determine trends to improve the customer experience
- Lead client projects as required
- Perform administration duties including updating and maintaining documentation performing research and presenting new tool/resource opportunities
- Support client communications through creation of training materials and maintenance of client intranet sites.
- Conduct internal client training as required
- Provide vendor contact and support including hotel program support/rate cap management shared economy service providers and coordinate vendor promotions
- Provide progress reports including management and tracking of policy exceptions unused tickets quarterly reporting to client management team etc.
- Analyse trend data for client business and provides recommendations to Program Manager and/or client that advances compliance and/or performance goals
- Work with client & CWT internal departments to streamline and improve efficiencies
- Collaborate with Program Managers in the creation and production of client review presentation materials; play an active role in the delivery of the client review
- Assist with the implementation and maintenance of products and services
- Help the Program Manager with initiatives outlined in client business plans
- Act as an interface between business units technology teams and support teams.
Required Experience:
Unclear Seniority
Employment Type
Full Time
