Technical Support Engineer
Technical Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
A specialist with a wide range of experiences. Having wideranging experience uses professional concepts and Fortinet company objectives to resolve complex issues in creative and effective ways objectives.
Job duties and responsabilities::
- As the primary post sales technical resource. A seasoned experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.
- Independently debug broad complex and unique networks with mixed media and protocols is required.
- Thrive in stressful environments and immediately be productive in troubleshooting and debugging issues.
- Act as a reliable goto resource for difficult and complex escalations.
- Proactively review reports of software engineers.
- Facilitate root cause investigations and suggest implementation of corrective and preventative measures.
- Provide or suggest technical content improvement to customerfacing forums or other technical documentation.
Job Skills required:
- Experience in a technical support role in a networking/security company or equivalent education
- Strong understanding of TCP/IP routing protocols L2/L3 switches
- Experience with security products firewalls IPSec IDS/IPS Anti Spam virus scanning
- Strong troubleshooting and problemsolving skills
- Extensive working knowledge of Windows UNIX or Linux
- Previous call center experience preferably supporting data networking products and/or security products is desirable.
- Strong English skills both written and verbal.
Qualifications An engineer who:
- Is expert level of products and solution knowledge
- Troubleshoot new issues onthefly accurately and effectively
- Work lengthier escalations manage independent lab design and reproduction without much guidance
- Consistently identify viable workarounds
- Proactively acquire indepth troubleshooting and feature skills
- Proactively designs new teaching material and labs once new knowledge is acquired
- Thrive in stressful environments and immediately be productive in troubleshooting and debugging issues
- Excellent written and verbal communication skills
Experience and Education:
- Experience in a technical support/postsales role.
- Minimum bachelors degree in computer science Software Engineering or an equivalent combination of training and experience related field.
- Good to have NSE48 CCNA CCNP CCIE AWS Azure Linux ITIL v4
Fortinet has been built on diversity. Our company is a diverse workplace resulting from an integrated team with true international representation and contributors with a variety of talents backgrounds experiences and approaches. We have an equal and transparent selection process you will be considered regardless of gender race color religion sexual orientation age citizenship marital status or disability. In fact if you have any disability that requires for us to do any accommodation please contact us at
Employment Type
Full-Time
