Sales Support Representative 1
Sales Support Representative 1
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position : Sales Support Representative 1
Location : Stuart FL
Duration : 12 Months Contract
Total Hours/week :40.00
Hours 8:30AM 5PM 4 days a week & 10:30AM 7PM 1 day a week OR 9AM 5:30PM 4 days a week & 10:30AM 7PM 1 day per week
Description:
Position Purpose:
- To obtain the necessary documentation from physicians to substantiate a patients need for medical supplies for submission to their insurance.
Primary Duties and Responsibilities:
- Professionally contact physician office staff via phone fax and/or email in order to obtain medical documentation
- Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines
- Ability to identify and professionally resolve customer service related issues
- Works in conjunction with Sales Ops to identify and support customer service related initiatives as defined by company goals and objectives
- Meets or exceeds daily weekly and monthly inbound or outbound call goals in conjunction with salesproductivity measurements as communicated by their direct supervisorscorrd
- Adhere to phone activity/compliance standards to include Medicare guidelines HIPAA ACW and minimum call volumes.
- Track daily production and submit daily sales logs to direct supervisor
- Ability to work within Special Projects Progress Notes and/or Service Tickets Team as business needs may indicate
Ancillary Duties and Responsibilities:
- Fosters positive interactions for physicians office staff with Liberator Medical Supply Inc. to aid in the facilitation of continued long term working relationships
- Maintain a positive work atmosphere that embodies Liberators philosophy Professional excellence teamwork and integrity.
- Performs other duties and tasks as assigned
Reporting Relationship Responsibilities:
- No supervisory responsibilities
- Provides work direction only
- Provides work direction plus has responsibility for hiring promotions transfers performance management discipline and discharge.
Minimum Requirements or Qualifications:
- To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge skill and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
Education/Experience:
- High School Diploma or general education degree (GED);
- one to two years related experience and/or training; or equivalent combination of education and experience or 6 months12 months prior experience with LMS with a performance level of meets expectations
Skills:
Language:
- Ability to read analyze and interpret medical supply publications technical procedures and/or training tools.
- Ability to write internal and external business correspondence.
- Ability to effectively present information and respond to questions from management team members and/or customers.
Math:
- Ability to calculate figures and amounts such as discounts interest commissions proportions and percentages.
- Ability to apply intermediate math skills.
Reasoning:
- Ability to solve practical problems and deal with a variety of variables.
- Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
- Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.
Computer:
- Knowledge of Microsoft Office Applications Access or other database software.
Telecommunications:
- Ability to utilize or knowledge of call center telecommunications software
Licensure or Certifications required:
- No certifications required
Work Requirements:
- Ability to work some evening shifts weekends and overtime as needed
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job the employee is frequently required to walk sit; use hands to finger handle or feel and talk or hear.
- The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.
Work Environment:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this position the employee performs tasks in a temperature controlled office environment under normal office conditions.
- The noise level in the work environment is usually moderate.
- The work environment involves minimal exposure to hazards or physical risks which require following basic safety precautions.
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities duties and skills required for this position.
The Company officers midlevel and entry level management staff may assign additional duties and responsibilities as needed.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Employees will be required to follow any other jobrelated duties requested by their supervisor in compliance with Federal and State Laws.
Required Experience:
Unclear Seniority
Employment Type
Full Time
