Senior Director Product Management Veterinary Practice Information Management Systems

We are seeking an experienced and strategic Senior Director of Product Management to lead and drive the veterinary practice information management system Software as a Service (SasS) cloudbased product portfolio. This role will be responsible for product vision strategy and growth while ensuring alignment with customer needs and corporate goals.

As a key leader you will manage a team of product leaders own P&L accountability work crossfunctionally with sales marketing and engineering and play a customerfacing role to drive innovation and value for veterinary professionals and corporate accounts. Additionally this role will focus on interoperability with pet owner engagement capabilities ensuring that veterinary interactions lead to highquality consultations and improved pet owner communication.

Key Responsibilities

Strategic Leadership & Product Innovation

• Define and execute a strategic roadmap for IDEXXs SaaS Cloudbased veterinary patient information management system ensuring alignment with business goals and market demands.
• Lead platform innovation incorporating customer feedback market trends and emerging technologies to drive longterm success.
• Ensure interoperability with pet owner engagement platforms enabling seamless twoway communication between veterinarians and pet owners.
• Develop features that support highquality veterinary consultations helping veterinarians deliver clear informed and actionable guidance to pet owners.
• Maintain a deep understanding of the competitive landscape continuously refining product positioning and differentiation.

P&L & Business Growth

• Own P&L responsibility for the product portfolio ensuring profitable growth through strategic investment and revenue optimization.
• Define and track key financial and operational KPIs ensuring alignment with business objectives and revenue targets.
• Develop and implement pricing packaging and monetization strategies that maximize market adoption and financial performance.

Team Leadership & Development

• Build mentor and lead a highperforming team of product managers fostering a collaborative innovative and fun culture.
• Set clear goals objectives and success metrics for the team ensuring accountability and growth.
• Encourage a customercentric and datadriven approach to product management leveraging insights to drive product decisions.
• Promote crossfunctional collaboration and empower the team to take ownership of their respective product areas.

GoToMarket & CrossFunctional Collaboration

• Partner with sales marketing and customer success teams to define and execute gotomarket (GTM) strategies that drive product adoption and revenue growth.
• Ensure product capabilities align with messaging positioning and marketing strategies are aligned to resonate with veterinary professionals and corporate accounts.
• Drive product launches and market expansions by coordinating with sales marketing engineering operations and support teams for seamless .

Customer & Corporate Account Engagement

• Serve as a key customerfacing leader engaging with veterinary practices corporate accounts and industry partners to understand needs pain points and opportunities.
• Build and maintain strong relationships with strategic accounts ensuring the product portfolio aligns with their business goals.
• Ensure that veterinary professionals are equipped with tools to improve communication with pet owners fostering better compliance engagement and patient outcomes.
• Act as a trusted advisor to customers shaping the evolution of the product portfolio through direct engagement and partnership.

Veterinary Consultation & Pet Owner Communication Excellence

• Develop features that enable veterinarians to provide highquality consultations ensuring datadriven recommendations and improved pet health outcomes.
• Enhance realtime communication capabilities between veterinarians and pet owners supporting followups treatment adherence and care continuity.
• Drive initiatives to improve workflow efficiencies allowing veterinary professionals to spend more time on patient care and less on administrative tasks.
• Ensure that pet owner engagement tools integrate seamlessly into the veterinary workflow reinforcing trust education and proactive pet care.

Executive Leadership & Stakeholder Communication

• Manage expectations and communications at all levels of the organization from executive leadership and boardlevel discussions to direct interactions with product teams.
• Present product vision business updates and key performance insights to leadership teams influencing strategic direction and investment decisions.
• Drive organizational alignment by collaborating with finance operations and technology leadership to balance shortterm with longterm growth.

What you need to succeed

• 15 years of experience in product management with at least 5 years in a leadership role preferably in B2B2C and SaaS with veterinary software solutions experience a plus.
• Bachelors degree in Business Computer Science or a related field; MBA or equivalent experience preferred.
• Proven track record of owning P&L and driving profitable growth for a product portfolio.
• Experience in managing and scaling highperforming product management teams.
• Strong executive communication skills with the ability to inspire and manage expectations at both senior leadership and team levels.
• Expertise in gotomarket strategies customer engagement and crossfunctional leadership.
• Deep understanding of B2B and B2B2C business models including experience working with corporate accounts and large enterprise customers.
• Ability to navigate complex organizational structures balancing startup agility with corporate governance.
• Strong analytical skills with a datadriven approach to decisionmaking.
• Passion for building a collaborative inclusive and fun team culture that fosters innovation and excellence.
• Exceptional leadership skills with a track record of building and managing highperforming crossfunctional teams.
• Excellent communication and storytelling abilities to align stakeholders and inspire teams.
• Passion for the veterinary industry and a commitment to improving outcomes for veterinarians pet owners and their patients.

Location: Westbrook ME and/or partial virtual New England or Aukland New Zealand

Reports To: Vice President Product Management

Why IDEXX

Were proud of the work we do because our work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy to ensure safe drinking water for billions and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10000 talented people.

So what does that mean for you

We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.

Lets pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreignborn residents and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.