Part-Time Member Guest Services Associates

SANDRA AND LEON LEVINE JCC

The Sandra and Leon Levine Jewish Community Center is a nonprofit organization committed to providing diverse social educational recreational and cultural programs within a Jewish setting. As an affiliated member of the JCC Association of North America and a beneficiary agency of the Jewish Federation of Greater Charlotte the Levine JCC fosters a sense of belonging and community engagement for individuals of all backgrounds.

Qualifications / Attributes:

The Member& Guest Services Associates must demonstrate the ability to be open to give and receive feedback in a respectful manner be an active and respectful listener be encouraging and supportive of new ideas and suggestions be a user and receiver of varied means of communication and be consistent in their delivery of service and interactions with members and colleagues. The Member & Guest Services Associates must also be timely specific & clear with expectations and hold oneself and others accountable. These qualities are expectations of the position and help the Levine JCC to maintain integrity and build a cohesive team.

POSITION PURPOSE

To provide highlevel customer service and administrative support in the Member & Guest Services Department. This role will be responsible for membership sales and retention all aspects of member and guest services and general customer and colleague support ensuring a positive experience for all members program users and guests.

Schedules for this role includes:

Wednesday: 2:45pm7:00pm (CSC)

Thursday: 2:45pm7:00pm (OAE)

Saturday: 11:45am7:00pm (CSC)

or

Sunday: 6:45am2:45pm (CSC)

Monday: 3:00pm9:00pm (CSC)

Wednesday: 5:15am1:15pm (CSC)

ESSENTIAL RESPONSIBILITIES

• Serve as the first point of contact warmly greeting and assisting members program users and guests at the Levine JCC.
• Conduct membership tours process applications upgrades downgrades changes freezes and resignations.
• Manage new member onboarding including welcome letters phone calls and email communications to enhance engagement.
• Utilize the customer relationship management system (Accrisoft Freedom) for member checkins program and event registration fee collection overrides adjustments and reservations.
• Provide timely responses to member inquiries via phone email and inperson interactions ensuring a high level of professionalism and courtesy.
• Handle pointofsale transactions including promotional gift cards program fees and apparel.
• Maintain and distribute membership packets and promotional materials.
• Assist in lead generation efforts to attract and retain members.
• Promote Levine JCC programs classes and services to enhance participation and engagement.
• Address and resolve member concerns with empathy and professionalism.
• Monitor and manage the cleanliness and organization of workspaces in the Member & Guest Services Department.
• Participate in centerwide organizational events such as the Purim Carnival Kids Triathlon Fathers Day Pool Party Fourth of July Pool Party and Turkey Trot.
• Assist with special projects and other assigned duties as needed.

• Minimum of 15 years experience in customer service sales or administrative support preferably in a highvolume serviceoriented environment.
• Experience with customer relationship management (CRM) systems; proficiency with Accrisoft Freedom preferred.
• Strong verbal and written communication skills with excellent interpersonal abilities.
• Proficiency in Microsoft Office 365.
• Ability to work effectively both independently and as part of a team.
• Strong organizational skills with the ability to multitask and prioritize in a dynamic environment.
• Willingness to learn and articulate Jewish traditions holidays and customs as part of the Levine JCCs mission.
• Ability to work a flexible schedule including early mornings evenings weekends and special events.
• Current certification in CPR AED and First Aid or willingness to obtain upon hire.

COMPETENCIES & SKILLS

• Strong customer service orientation with a positive friendly and professional demeanor.
• Ability to engage with members and guests to foster a welcoming and inclusive community.
• Attention to detail and problemsolving skills with a proactive approach to resolving issues.
• Ability to handle confidential member information with discretion.
• Adaptability to changing priorities and organizational needs.

Decision Making by Codetermination:

The Levine JCC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status. This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.