Service Manager 85K-100K Benefits Industry Leading Integrated Solutions Provider
Service Manager 85K-100K Benefits Industry Leading Integrated Solutions Provider
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1 Vacancy
Job Description
We are seeking a dynamic and customerfocused Service Manager to join our team. You will design and run a custom service experience department overseeing daily operations such as team coordination client management issue resolution and service process improvement.
You will be responsible for building strong relationships with clients ensuring customer satisfaction and driving longterm value from our solutions. You will act as the main point of contact for our clients helping them maximize their investment in our services while identifying opportunities for growth and improvement.
Key Responsibilities:
- Design and run a customer service experience department.
- Your primary goal will be to Diagnose > Design > Run and upsell if possible.
- Oversee all service calls preventive maintenance visits and emergency responses.
- Ensure timely and highquality resolution of service issues across systems like CCTV access control intercom AV and structured cabling.
- Act as the primary point of contact for customer inquiries escalations and account management.
- Develop and maintain strong relationships with clients ensuring a high level of satisfaction.
- Serve as a trusted advisor to clients understanding their business needs and aligning our solutions accordingly.
- Manage and work closely with internal teams to ensure seamless service delivery including sales technical support and product development.
- Drive customer adoption engagement and retention by proactively addressing concerns and identifying opportunities for value addition.
- Conduct regular checkins performance reviews and business strategy discussions with clients.
- Identify upsell and crosssell opportunities contributing to business growth.
- Monitor customer health metrics and implement strategies to improve customer experience.
Qualifications :
- 59 years of experience in service management customer success account management or a similar role.
- Proven experience running and designing a customer experience department.
- Must have experience in troubleshooting low voltage systems LANWAN VPN IP Systems like VOIP and other networkrelated issues.
- Strong ability to understand technical solutions especially in lowvoltage systems and communicate them effectively to clients.
- Strong communication skills both verbal and written with the ability to draft organized and concise emails.
- Proficient with CRMs service management software ticketing systems and Microsoft Office tools.
- Ability to troubleshoot and provide handson support as needed.
- Experience in Upselling and crossselling solutions to the clients.
- Excellent problemsolving communication and interpersonal skills.
- High level of professionalism including confidentiality courtesy fairness personal integrity and respect for others.
- Entrepreneurial selfstarter who can thrive in a fastpaced dynamic startuplike environment.
Additional Information :
About SaaS Talent
SaaS Talent is more than just a recruiting company. Were your hiring business development and growth partner with 20 years of experience in SaaS and HiTech that helps you scale and transform your business. Weve worked with 100 companies and helped them achieve their goals. From streamlining sales marketing and operations to hiring ideal talent and getting funding if youre struggling to grow were an ideal choice.
Reach out to us at www.saastalent to learn more about how we can help you.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
