Spec Patient Access - Roper Hospital

Scheduled Weekly Hours:

Work Shift:

7:00am 7:00pm Friday Sunday

Job Summary:

The Purpose of the Patient Access Specialist is to provide excellence in customer service patients are greeted and logged into tracking software. Gathers appropriate information from patients or responsible parties in order to completely register and identify financial liabilities. Collect patient financial liabilities and provide receipts to patients. May perform patient preadmission registration room assignment/transfer and other related required tasks for patient throughput and patient care. Assist with transporting of patients to their scheduled area. Provide financial guidance to patients/families RSFH staff insurance providers physicians and/or physician office staff etc. which may include providing explanations of insurance benefits financial assistance and selfpay billing. Performs quality self checks using software to prevent billing identification or other registration issues that could cause a loss of revenue. May assist in preparing documentation regarding quality customer service and other organizational initiatives.

Minimum Qualifications:

Education: Requires High School diploma or equivalent.

Experience: At least 6 months customer service work experience required.

Licensure/Certification: N/A

Primary Source Verification (if applicable): N/A

Knowledge/Skills: Basic computer skills required. PC and Windows experience required. Good organizational skills. Excellent verbal/written communication and interpersonal skills to effectively deal with customers and staff. Ability to diplomatically and respectfully deal with customers (both in person and via telephone). Ability to effectively handle multiple priorities and deadlines. May require a working knowledge of medical terminology. Ability to maintain the confidentiality of sensitive information. Requires the use of general office equipment including but not limited to: computer calculator fax machine printer copier etc.

Other: Competent and proficient with patient information systems (ADT) and willingness to work at various registration sites as needed is required for positions in the Access dept. Employees in patient access may be required to work weekends and holidays as scheduled by their manager. Employees in Access may be asked to cover outside their normally scheduled hours and location to maintain the around the clock coverage needed to provide for safe patient care. Staff will be scheduled for call duty. Staff should be knowledgeable in all registration functions including outpatient emergency room inpatient and specimen registration types to fulfill on call duties.

Contacts:

Constant contact with patients visitors general public and/or healthcare employees (including staff coworkers physicians insurance providers and vendors). Must be able to interact professionally and diplomatically with all of the above.

Work Demands/Environment:

Frequent sitting walking standing stooping bending. May require lifting or moving items up to 25 lbs. May require pushing or pulling over 50 lbs (wheelchair/carts etc.. Frequent use of finger/hand dexterity. Constant talking or hearing. Corrected hearing and vision to normal range. Possible exposure to blood body fluids or tissue. Possible exposure to infectious materials odors communicable diseases and/or other conditions common to a healthcare environment. Requires work under stressful conditions deadlines and/or irregular hours.

Roper St. Francis Healthcare is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive affordable medical dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 601.4(a) 60300.5(a) and 60741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .