Direct Operations Case Coordinators
Direct Operations Case Coordinators
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$ 64273 - 109264
1 Vacancy
Job Description
ICF is currently seeking Direct Operations Case Coordinators capable of leading a team of Case Coordinators working directly with ORR care provider staff and federal staff to make recommendations for the release and/or transfer of unaccompanied children as well as any related case consultations to support the overall best interest of children in ORR custody. The purpose of this project is to develop and maintain a national case coordination program which provide child welfarebased recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody particularly in the areas of safe and timely release identification of children with special needs and development of corresponding recommendations and placement recommendations. As the Direct Operations Case Coordinator you will directly support the team of Case Coordinators working with care provider and ORR staff in carrying out program functions in a way that values transparency and respects the children families and staff that serve them throughout the ORR system.
Candidates must have demonstrated understanding of unaccompanied children child welfare best practice and the ability to maintain positive relationships with clients and colleagues addition candidates must be bilingual in English and Spanish.
Direct Operations Case Coordinator duties involve onsite and remote work to accomplish all required duties. The position does require covering for Case Coordinators as needed and regular visits to care provider sites as part of their regular duties. The teams under the oversight of Direct Operations Case Coordinators are assigned to one or more care provider facilities and/or influx facilities as needed. Travel up to 20 to be onsite at a facility.
Must live within 50 miles from an ORR facility and be available to work some nights/weekends to meet the demands of the role.
Key Responsibilities:
- Responsible for ensuring appropriate Case Coordinator coverage at all provider sites within their assigned geographical area.
- Provide an excellent level of supervision and operational oversight of assigned Case Coordinator team.
- Provide guidance and technical assistance related to Case Coordinator duties and ensure all related tasks are completed efficiently and in compliance with program policies and procedures and a high standard of care related to the safe and timely release of unaccompanied children and all related recommendations.
- Conduct regular site visits at provider sites as part Case Coordinator oversight.
- Service as the primary point of contact for government and care provider staff at care provider sites in geographic area of assignment.
- Ensures appropriate elevation of individual case issues to ORR staff related to clinical safety and wellbeing issues for behavioral/mental health physical health juvenile justice concerns and other specialized needs which affect provision of services appropriateness of placement and/or the safe and timely release of unaccompanied children.
- Elevate operational concerns to ICF project leadership.
- Other duties related to case coordination goals for unaccompanied childrens safe and timely release and related ORR needs.
Basic Qualifications:
- Masters degree in social work or a social science related discipline and 5 years of demonstrated postgraduate child welfare case management social service and/or mental health professional experience OR a Bachelors degree in social work or a social science related discipline and 8 years of demonstrated postdegree childwelfare social service case management and/or mental health professional experience; or a nonqualifying bachelors degree and 10 years of demonstrated postdegree child welfare experience.
- 1 plus experience working with immigrant youth and families.
- 1 plus year of supervisory experience.
- 1 plus year experience demonstrated ability to review case files and assess/document information from a variety of sources.
- English/Spanish bilingual
- Tier 2 Security Clearance or the ability to secure such clearance.
Preferred Skills:
- Knowledge of migrant/refugee issues particularly related to UC and sponsor families and the processes/documentation required for sponsor release.
- 3 plus experience working with immigrant youth and families is highly preferred.
- Working knowledge of challenges related to unaccompanied childrens placement and release and postrelease services.
- Experience working for a refugee program.
- Experience in mental/behavioral health for children or experience with juvenile justice programs.
- Prior work experience in a consulting environment.
- Experience using MS Office suite
Professional Skills:
- Solid team player with proven ability to manage competing priorities perspectives and stakeholder needs.
- Exceptional project management skills with a focus on TA project management.
- Strong analytical problemsolving and decisionmaking capabilities.
- Ability to prioritize and manage multiple activities simultaneously in a fastpaced changing environment.
- Excellent verbal interpersonal and written communication skills.
- Demonstrated outstanding level of professionalism including ability to exercise good judgment discretion tact and diplomacy.
- Proficient with MS office applications (i.e. Word Excel and PowerPoint
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cuttingedge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether inperson or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on fulltime employment is:
$64273.00 $109264.00Kansas Remote Office (KS99Required Experience:
IC
Employment Type
Full-Time
